Customer Service Lead - Escalations & Projects

Trinity Solar; West Wareham (MA); On-site; USD 52,000 - 76,000; Full time

Job summary

Trinity Solar in Massachusetts is seeking a Customer Service Team Lead to deliver an exceptional experience from project inception to completion. You will handle escalated issues, coordinate with sales and customers, and guide a small team to meet deadlines.

The role emphasizes strong communication, leadership, and problem-solving, with proficiency in Microsoft Office and Salesforce. A fast-paced office environment and collaborative culture are key.

Qualifications

• Experience in customer service is preferred.
• Strong communication and problem-solving skills are essential.
• Ability to lead a team and coordinate with cross-functional stakeholders.

Responsibilities

• Handle escalated customer issues for resolution.
• Distribute work assignments to team members.
• Develop strong relationships with customers and colleagues.
• Monitor active projects for accuracy and deadlines; communicate updates to customers and the organization.
• Prioritize daily tasks with organizational and time-management skills.
• Coordinate with customers and sales representatives to obtain documentation for solar projects.
• Work on special projects as assigned.

Skills

Strong communication

Leadership experience

Mitigate customer concerns

Microsoft Office

Salesforce.com experience

Organizational and time management

Decision making

Team player

Attention to detail

Fast-paced office environment

Education

Some Customer experience preferred

Tools

Microsoft Office

Salesforce.com

Adobe PDF

Document Management

Job description

Trinity Solar in Massachusetts is seeking a Customer Service Team Lead to deliver an exceptional experience from project inception to completion. You will handle escalated issues, coordinate with sales and customers, and guide a small team to meet deadlines.

The role emphasizes strong communication, leadership, and problem-solving, with proficiency in Microsoft Office and Salesforce. A fast-paced office environment and collaborative culture are key.