Customer Engagement Specialist

NextGenEnergyJobs; Lehi (UT); On-site; USD 40,000 - 60,000; Full time

Job summary

NextGenEnergyJobs is seeking an Energy Specialist in Lehi, Utah to serve as the trusted point of contact for customers, delivering personalized solar solutions and care. You will build enduring relationships and anticipate needs to enhance the customer journey.

Applicants should have 2–3 years in customer service, with a preference for those with energy or solar sector exposure. Proficiency with MS Office, G Suite, DocuSign, and Salesforce is expected.

Qualifications

• High School Diploma; Bachelor’s degree preferred.
• 2–3 years experience in Customer Service or Customer Experience.
• Energy or solar experience is not required but preferred.
• Experience managing accounts preferred.

Responsibilities

• Energy Specialist: be the trusted point of contact and tailor solutions to customer needs.
• Proactively anticipate customer needs and provide personalized solutions.
• Navigate escalated issues efficiently to ensure swift resolution and satisfaction.
• Manage accounts using negotiation and de-escalation skills to maintain trust.
• Think creatively to resolve complex questions and ensure timely responses.
• Regularly review accounts to suggest products and services aligned with evolving needs.

Skills

Customer service

Account management

Relationship building

Problem solving

Education

High School Diploma

Bachelor's degree preferred

Tools

MS Office

G Suite

DocuSign

Salesforce

Job description

Key Responsibilities

• Energy Specialist: As an Energy Specialist, you’ll be our customer's trusted point of contact. Your mission is to offer personalized assistance and support, tailoring solutions to their unique needs and preferences. You’ll build enduring connections that go beyond transactions, fostering a culture of care and empowerment.
• Proactive Anticipation: Anticipate customer needs before they arise. By understanding their solar journey, you’ll provide personalized solutions that enhance their experience. Your proactive approach ensures seamless service and exclusive offerings, reinforcing our commitment to excellence.
• Navigating Complexities with Grace: When faced with escalated issues or intricate queries, you’ll handle them efficiently and professionally. Swift resolution and customer satisfaction are your priorities. Leverage your relationships to advocate for their concerns, providing constructive feedback that drives continuous improvement.
• Empowered Account Management: Using your account management skill set, you’ll guide customers through their solar experience. Your negotiation and de-escalation expertise will turn challenging situations into positive outcomes, maintaining trust and confidence.
• Seamless Customer Experience: Think outside the box when resolving complex issues. Ensure accurate and timely responses to customer questions. Your creative thinking and empowered mindset contribute to a seamless journey.
• Enhancing Solar Experiences: Regular account reviews allow you to recommend products and services that enhance each customer’s solar journey. By staying attuned to their evolving needs, you’ll contribute to their long-term satisfaction.

Requirements

• High School Diploma
• Bachelor's degree preferred
• At least 2-3 years experience with Customer Service or Customer Experience, or Customer Management
• Previous energy or solar experience is not required but preferred
• Experience managing accounts preferred
• Highly proficient with applications such as MS Office, G Suite, DocuSign, and Salesforce including an ability to learn new systems