Customer Experience Specialist – Showroom & Support

Mohawk Industries, Inc.; Lenexa (KS); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

401k match

Employee purchase discount

Tuition reimbursement

Job summary

Dal-Tile, a subsidiary of Mohawk Industries, seeks a Customer Service Representative in Lenexa to support showroom customers and handle inquiries across phone, email, and in-person interactions. You will guide product selection, arrange samples, and process sales while maintaining precise customer records.

Ideal candidates have 1+ year in customer service, strong communication, and organizational skills. The role emphasizes teamwork with the Sales team and provides a comprehensive benefits

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service experience.
• Excellent oral and written communication skills.
• Proficient with PCs and MS Office suite.
• Detail-oriented with strong multitasking abilities.

Responsibilities

• Provide exceptional customer service through phone, email, and in-person interactions.
• Assist customers in selecting products and bring showroom samples.
• Process sales transactions and generate sales orders.
• Maintain accurate customer records and follow up on quotes and inquiries.
• Collaborate with the Sales Representative and stay informed on products.

Skills

Communication skills

Customer service

Organizational skills

Multitasking

MS Outlook

MS Word

MS Excel

Attention to detail

Education

HS Diploma or GED

Tools

MS Outlook

MS Word

MS Excel

Job description

Dal-Tile, a subsidiary of Mohawk Industries, seeks a Customer Service Representative in Lenexa to support showroom customers and handle inquiries across phone, email, and in-person interactions. You will guide product selection, arrange samples, and process sales while maintaining precise customer records.

Ideal candidates have 1+ year in customer service, strong communication, and organizational skills. The role emphasizes teamwork with the Sales team and provides a comprehensive benefits