Part-Time Customer Experience Representative

BrandsMart; Florida; On-site; USD 18,000 - 25,000; Full time

Job summary

BrandsMart USA is seeking a friendly cashier to operate cash terminals, verify prices, and process payments at our Florida store. You will handle returns, document repairs when needed, and assist customers with delivery questions, always aiming to provide courteous, efficient service.

No prior experience is required, though retail or customer service background is a plus. Fluency in English and basic math are essential for accurate transactions and everyday problem solving.

Qualifications

• Graduation from high school or equivalent is acceptable.
• No prior experience required; retail or customer service is preferred.
• Ability to read and write English fluently and perform basic arithmetic.

Responsibilities

• Operate cash terminals and verify purchase prices.
• Process payments and issue receipts.
• Maintain the cash office and ensure accuracy.
• Identify security risks and report to management promptly.
• Handle customer inquiries regarding returns and repairs with courtesy.
• Assist with delivery-related questions and provide solutions with minimal supervision.

Skills

Fluent English

Basic math

Cash handling

Education

High school diploma or equivalent

Tools

POS system

Job description

Duties and Responsibilities:

Cashier

• Operate cash terminals and verify purchase price
• Process payments
• Clean and maintain cash office
• Detect common signs of shop lifting, theft, and other security risks and promptly communicate potential problems to store management

Returns

• Knowledge of BrandsMart USA return and exchange policies
• Handle all customer inquiries quickly in a courteous and efficient manner
• Must be able to provide a solution with minimum supervision
• In specific locations, receive and document customer repairs. Prepare transfer forms to track merchandise and for safe transport to the BrandsMart Service Center

Customer Service

• Handle incoming customer calls pertaining to customer inquiries quickly in a courteous and efficient manner.
• Assist customers with delivery related inquiries
• Must be able to provide a solution with minimum supervision

Required Education, Experience, and Certifications:

• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities to accurately perform the above requirements
• No prior experience is required. Prior retail and/or customer service experience is preferred

Required Skills and Competencies:

• Ability to read and write fluently in English (or another language as may be required) sufficiently to communicate with customers, read invoices, repair orders, faxed requests and similar written materials
• Basic math skills, including multiplication, addition, subtraction and division, necessary to verify amounts and costs of repairs and parts and quantities as may be required

The above statements are intended to describe the general nature and level of work performed by team members assigned to this classification. The statements are not intended to be an exhaustive list of all job duties performed by team members assigned to this classification.