Customer Service Team Member

BrandsMart; Atlanta (GA); On-site; USD 21,000 - 26,000; Full time

Job summary

BrandsMart Customer Experience Representatives act as a liaison among customer service, cash office, and returns. You will handle inquiries, process payments, and ensure smooth store operations.

No prior experience is required, though retail or customer service background is preferred. You will communicate across departments to resolve issues and uphold company policies in a fast-paced environment.

Qualifications

• High school graduation or equivalent.
• No prior experience required; prior retail or customer service experience is preferred.

Responsibilities

• Act as liaison between customer service, cash office, and returns.
• Operate cash terminals and verify purchase prices.
• Process payments and handle receipts.
• Maintain clean and organized cash office area.
• Identify and communicate potential security risks to store management.
• Assist customers with delivery and return inquiries.
• Provide timely solutions with minimal supervision.

Skills

Reading and writing English

Basic math

Education

High school diploma

Job description

Job Title: Customer Experience Representative

Job Family: BMUSA Customer Service

FLSA Status: Hourly Summary

The Customer Experience Representative (CER) will act as a liaison between various departments including the cash office, customer service and returns. They must be able to handle customer inquiries, while providing solutions in the best interest of both BrandsMart USA and the customer. The CER must be able to communicate with multiple departments, buyers, management, and retail store personnel to find resolutions for customer inquiries.

Duties and Responsibilities:

• Cashier
• Operate cash terminals and verify purchase price
• Process payments
• Clean and maintain cash office
• Detect common signs of shop lifting, theft, and other security risks and promptly communicate potential problems to store management
• Returns
• Knowledge of BrandsMart USA return and exchange policies
• Handle all customer inquiries quickly in a courteous and efficient manner
• Must be able to provide a solution with minimum supervision
• In specific locations, receive and document customer repairs.
• Prepare transfer forms to track merchandise and for safe transport to the BrandsMart Service Center Customer Service
• Handle incoming customer calls pertaining to customer inquiries quickly in a courteous and efficient manner.
• Assist customers with delivery related inquiries
• Must be able to provide a solution with minimum supervision

Required Education, Experience, and Certifications:

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities to accurately perform the above requirements.

No prior experience is required. Prior retail and/or customer service experience is preferred.

Required Skills and Competencies:

Ability to read and write fluently in English (or another language as may be required) sufficiently to communicate with customers, read invoices, repair orders, faxed requests and similar written materials Basic math skills, including multiplication, addition, subtraction and division, necessary to verify amounts and costs of repairs and parts and quantities as may be required.