Customer Experience Specialist — Service Center

arrowexterminators; Villa Rica (GA); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Time off

11 paid holidays

401(k) with company match

Roth IRA

Medical insurance

Dental insurance

Vision insurance

High deductible HSA

Telemedicine

Disability insurance

Cancer insurance

Accident insurance

Health & wellness suite

Life insurance

Job summary

Arrow Exterminators, based in the United States, is seeking a full-time Customer Service Representative to provide service support and administration. The role involves handling calls, scheduling, payments, and maintaining customer files, with a focus on delivering an excellent customer experience.

Ideal candidates will have a high school diploma or equivalent and will demonstrate strong communication, problem-solving, and multitasking abilities in a team-oriented environment.

Qualifications

• Must have strong communication and professionalism.
• Proven ability to handle multiple tasks in a fast-paced environment.
• Ability to maintain accurate records and documentation.

Responsibilities

• Serve as the first point of contact for internal and external customers.
• Assist in scheduling service appointments and processing payments or updates to customer files.
• Work with team members to ensure technicians are scheduled and accounts are current.

Skills

Customer service mindset

Communication skills

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Arrow Exterminators, based in the United States, is seeking a full-time Customer Service Representative to provide service support and administration. The role involves handling calls, scheduling, payments, and maintaining customer files, with a focus on delivering an excellent customer experience.

Ideal candidates will have a high school diploma or equivalent and will demonstrate strong communication, problem-solving, and multitasking abilities in a team-oriented environment.