Customer Experience Specialist: Scheduling & Dispatch

Mr. Handyman of E. Nashville & Hendersonville; Albuquerque (NM); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Private office

Mountain view

Paid holidays

Vacation

Bonuses

Job summary

Mr. Handyman of North Albuquerque is seeking an experienced Customer Experience Specialist / Inside Sales Dispatcher to serve as the central hub, supporting daily operations and delivering an exceptional customer experience.

This role manages inbound communications, scheduling, and coordination between customers and service professionals. This position is ideal for someone who is organized, loves connecting with clients and adding value to their experience, and is comfortable managing multiple

Qualifications

• 2+ years of experience as a Customer Service Representative, Dispatcher, or similar role.
• Strong phone etiquette and verbal/written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable using computers, scheduling software, and CRM systems.
• Customer-first mindset with a positive, professional attitude.
• Ability to work independently and collaboratively.
• Complete a background check.

Responsibilities

• Answer inbound communications and assist customers with service requests.
• Schedule and route service professionals to maximize daily productivity.
• Communicate appointment details and set customer expectations.
• Follow up with customers to confirm appointments and resolve concerns.
• Maintain accurate customer records and notes in the CRM.
• Coordinate with office staff and field teams to manage daily workflow.
• Promote the Done Right Promise and customer loyalty.

Skills

Customer service

Dispatcher experience

Phone etiquette

CRM systems

Scheduling software

Organization

Multitasking

Independent work

Team collaboration

Job description

Mr. Handyman of North Albuquerque is seeking an experienced Customer Experience Specialist / Inside Sales Dispatcher to serve as the central hub, supporting daily operations and delivering an exceptional customer experience.

This role manages inbound communications, scheduling, and coordination between customers and service professionals. This position is ideal for someone who is organized, loves connecting with clients and adding value to their experience, and is comfortable managing multiple