Customer Experience & Dispatch Specialist

Mr. Handyman (New); Albuquerque (NM); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Private office with mountain views

Office stipend

Job summary

Mr. Handyman of North Albuquerque is seeking a Customer Experience Specialist / Inside Sales Dispatcher to be the central hub for daily operations and customer interactions. The role handles inquiries, schedules, and coordination between customers and service professionals, ensuring a smooth, customer-focused service experience.

The ideal candidate is organized, enjoys connecting with clients, and can manage multiple priorities in a fast-paced setting while delivering exceptional service.

Qualifications

• 2+ years of experience as a Customer Service Representative, Dispatcher, or similar role.
• Strong phone etiquette and verbal/written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable using computers, scheduling software, and CRM systems.
• Customer-first mindset with a positive, professional attitude.
• Ability to work independently and collaboratively.
• Complete a background check.

Responsibilities

• Answer inbound communication professionally and assist customers with service requests.
• Schedule and route service professionals to maximize daily productivity.
• Communicate appointment details and set clear customer expectations.
• Follow up with customers to confirm appointments and resolve concerns.
• Maintain accurate customer records, schedules, and notes in the CRM system.
• Coordinate with office staff and field teams to manage daily workflow.
• Support customer satisfaction and retention through proactive communication.
• Promote the Mr. Handyman Done Right Promise.

Skills

Customer Service

Dispatcher

Phone etiquette

Organization

Multitasking

CRM systems

Tools

CRM systems

Scheduling software

Job description

Mr. Handyman of North Albuquerque is seeking a Customer Experience Specialist / Inside Sales Dispatcher to be the central hub for daily operations and customer interactions. The role handles inquiries, schedules, and coordination between customers and service professionals, ensuring a smooth, customer-focused service experience.

The ideal candidate is organized, enjoys connecting with clients, and can manage multiple priorities in a fast-paced setting while delivering exceptional service.