Customer Experience & Scheduling Specialist

Hunter Super Techs - TurnPoint; Mesa (AZ); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Advancement opportunities

Flexible hours

Paid holidays and vacations

Growth opportunities

Job summary

Mr. Handyman is seeking a friendly and outgoing Office Professional to join our fast-paced office environment in Mesa, AZ. You will support service professionals with scheduling, handle inbound/outbound communications, and help deliver an outstanding customer experience.

Ideal candidates are highly organized, detail-oriented, with strong customer communication and proficiency in Office and Excel. 2+ years in an office setting, background check required; franchise ownership means you’ll work for

Qualifications

• 2+ years of experience in an office setting.
• Must have strong professional communication and phone skills.
• Live within the area.
• Ability to solve problems easily.

Responsibilities

• Lead management and scheduling — inbound and outbound customer communications while organizing work and schedules for our Service Professionals.
• Make recommendations and manage expectations with customers.
• Create life-long customers by delivering a great experience that wow's every customer.
• Follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.

Skills

Customer communication

Organization

Office software

Problem solving

Self-motivation

Tools

Excel

Office Suite

Job description

Mr. Handyman is seeking a friendly and outgoing Office Professional to join our fast-paced office environment in Mesa, AZ. You will support service professionals with scheduling, handle inbound/outbound communications, and help deliver an outstanding customer experience.

Ideal candidates are highly organized, detail-oriented, with strong customer communication and proficiency in Office and Excel. 2+ years in an office setting, background check required; franchise ownership means you’ll work for