Customer Experience Specialist - Scheduling & Solutions

Mr. Handyman (New); Tempe (AZ); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Advancement opportunities

Great team

Paid holidays

Bonus opportunities

Job summary

Mr. Handyman is seeking an office professional in Tempe, AZ to manage service-pro scheduling and customer communications. You will coordinate with service professionals, answer inquiries, and guide customers through projects, aiming to deliver exceptional service.

Ideal candidates have 2+ years in an office setting, strong organizational skills, and proficiency with Office/Excel. This role offers a path for growth, a supportive team, and a fast-paced environment.

Qualifications

• 2+ years of office experience.
• Excellent customer communication.
• Strong organization and attention to detail.
• Proficient with Office and Excel.
• Willing to undergo background check.

Responsibilities

• Lead management and scheduling for service professionals.
• Communicate with customers to set expectations.
• Guide customers through projects to ensure satisfaction.
• Create lifelong customers by delivering a great service experience.

Skills

Organizational skills

Customer communication

Independent work

Problem solving

Office & Excel

Tools

Office suite

Excel

Job description

Mr. Handyman is seeking an office professional in Tempe, AZ to manage service-pro scheduling and customer communications. You will coordinate with service professionals, answer inquiries, and guide customers through projects, aiming to deliver exceptional service.

Ideal candidates have 2+ years in an office setting, strong organizational skills, and proficiency with Office/Excel. This role offers a path for growth, a supportive team, and a fast-paced environment.