Customer Service Representative

Mr. Handyman of E. Nashville & Hendersonville; Albuquerque (NM); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Private office

Mountain view

Paid holidays

Vacation

Bonuses

Job summary

Mr. Handyman of North Albuquerque is seeking an experienced Customer Experience Specialist / Inside Sales Dispatcher to serve as the central hub, supporting daily operations and delivering an exceptional customer experience.

This role manages inbound communications, scheduling, and coordination between customers and service professionals. This position is ideal for someone who is organized, loves connecting with clients and adding value to their experience, and is comfortable managing multiple

Qualifications

• 2+ years of experience as a Customer Service Representative, Dispatcher, or similar role.
• Strong phone etiquette and verbal/written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable using computers, scheduling software, and CRM systems.
• Customer-first mindset with a positive, professional attitude.
• Ability to work independently and collaboratively.
• Complete a background check.

Responsibilities

• Answer inbound communications and assist customers with service requests.
• Schedule and route service professionals to maximize daily productivity.
• Communicate appointment details and set customer expectations.
• Follow up with customers to confirm appointments and resolve concerns.
• Maintain accurate customer records and notes in the CRM.
• Coordinate with office staff and field teams to manage daily workflow.
• Promote the Done Right Promise and customer loyalty.

Skills

Customer service

Dispatcher experience

Phone etiquette

CRM systems

Scheduling software

Organization

Multitasking

Independent work

Team collaboration

Job description

About Mr. Handyman Of North Albuquerque

Are you a compassionate problem-solver with a heart for helping others? You’re in the right place. Mr. Handyman of North Albuquerque is a locally owned franchise and part of the Neighborly family of home service brands. We provide reliable, high-quality repair, maintenance, and improvement services for residential and commercial clients. Our mission is to deliver a consistent, professional experience every time.

Albuquerque, New Mexico, 87111, US

Our Culture

• Respect Is the Foundation We lead with compassion for our customers, for their homes, and for every person on this team. From our leaders to our newest hire, everyone is valued, heard, and treated with dignity. Respect is woven into everything we do.
• Quality Is Non‑Negotiable The work we do directly impacts the safety, comfort, and well‑being of the people we serve. That's not something we take lightly. We don't cut corners. We put our name on every job and we mean it.
• We Show Up In Every Way On time, on our word, and for each other on and off the job. Whether you need a helping hand or just someone in your corner, this team shows up. That's the promise we make to our customers and to one another.
• Our People Are the Business We invest in the people on this team through training, mentorship, and real opportunity to grow personally and professionally. When our team thrives, our customers feel it. Helping you succeed is central to how we operate.
• Roots Run Deep We're not just working in New Mexico. We're part of it. The homes we work in belong to our neighbors, our community, our people. We want team members who feel that weight and that pride. When you love where you are and who you're serving, it shows in everything you do.

For customers, for their homes, and for each other.

Every job. Every time.

On time, on our word, for each other.

When our team thrives, our customers feel it.

We serve our neighbors, our community, our home.

Position Summary

Mr. Handyman of North Albuquerque is seeking an experienced Customer Experience Specialist / Inside Sales Dispatcher to serve as the central hub, supporting daily operations and delivering an exceptional customer experience. This role manages inbound communications, scheduling, and coordination between customers and service professionals.

This position is ideal for someone who is organized, loves connecting with clients and adding value to their experience, and is comfortable managing multiple priorities in a fast-paced service environment.

Responsibilities

• Answer inbound communication professionally and assist customers with service requests.
• Schedule and route service professionals to maximize daily productivity.
• Communicate appointment details and set clear customer expectations.
• Follow up with customers to confirm appointments and resolve concerns.
• Maintain accurate customer records, schedules, and notes in the CRM system.
• Coordinate with office staff and field teams to manage daily workflow.
• Support customer satisfaction and retention through proactive communication.
• Promote the Mr. Handyman “Done Right Promise”
• Lead Management & Scheduling: Handle inbound and outbound customer communications, while organizing work and managing schedules for our Services Professionals
• Customer Relations: Assist customers through their projects, manage expectations, and ensure complete satisfaction.
• Operational Coordination: Oversee daily schedules for service professionals to optimize efficiency and service delivery.
• Customer Loyalty: Use our proven Mr. Handyman Way to consistently deliver experiences that impress and create lifelong customers.

Why Join Our Team?

• Room for Growth: As we expand, you’ll have opportunities to advance into other office roles and develop new skills.
• Supportive Culture: Work in a small, friendly environment where you’re encouraged to own the schedule, share your ideas, and collaborate.
• Meaningful Impact: Be a key player in delivering high quality services that keep our customers coming back.
• Competitive salary, paid holidays, and paid time off.

Qualifications

• 2+ years of experience as a Customer Service Representative, Dispatcher, or similar role.
• Strong phone etiquette and verbal/written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable using computers, scheduling software, and CRM systems.
• Customer-first mindset with a positive, professional attitude.
• Ability to work independently and collaboratively.
• Complete a background check.

Pay & Benefits

• $18.00–$21.00/hour base, with realistic earning potential up to $22/hour through performance and milestone bonuses.
• Emphasis on work‑life balance: Regular Mon‑Fri day schedule with occasional Saturday mornings each quarter
• Paid holidays with 1 floating holiday and vacation
• Private office: 2nd story with amazing mountain views
• Stipend to personalize private office
• Supportive, team-oriented work environment
• The opportunity to wow customers with a best-in-class customer experience and solutions

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.