Customer Service Representative

Mr. Handyman (New); Albuquerque (NM); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid holidays

Paid time off

Private office with mountain views

Office stipend

Job summary

Mr. Handyman of North Albuquerque is seeking an experienced Customer Experience Specialist / Inside Sales Dispatcher to act as the central hub for daily operations, handling inbound inquiries, scheduling, and coordinating between customers and service professionals.

If you are organized, enjoy helping clients, and can manage multiple priorities in a fast-paced service environment, this role offers a supportive culture, growth opportunities, and a competitive hourly rate with paid holidays and

Qualifications

• Organized and communicative with a customer-focused mindset.
• Ability to manage multiple schedules and priorities.
• Experience using CRM systems is a plus.

Responsibilities

• Answer inbound inquiries and assist customers with service requests.
• Schedule and route service professionals to maximize daily productivity.
• Maintain accurate customer records and notes in CRM.
• Coordinate with office staff to manage daily workflow.
• Support customer satisfaction and retention through proactive communication.
• Promote the Mr. Handyman Way to deliver high-quality service.

Skills

Customer service

Scheduling

Communication

Problem solving

Tools

CRM software

Scheduling software

Job description

About Mr. Handyman of North Albuquerque

Are you a compassionate problem-solver with a heart for helping others? You’re in the right place. Mr. Handyman of North Albuquerque is a locally owned franchise and part of the Neighborly family of home service brands. We provide reliable, high-quality repair, maintenance, and improvement services for residential and commercial clients. Our mission is to deliver a consistent, professional experience every time.

We believe our customers deserve quality work and genuine respect, and that our team deserves the same. We take pride in doing things right and investing in our team’s growth and development.

Our Culture

Mr. Handyman of North Albuquerque is built on five pillars:

1. Respect Is the Foundation We lead with compassion for our customers, for their homes, and for every person on this team. From our leaders to our newest hire, everyone is valued, heard, and treated with dignity. Respect is woven into everything we do.

For customers, for their homes, and for each other.

2. Quality Is Non-Negotiable The work we do directly impacts the safety, comfort, and well-being of the people we serve. That's not something we take lightly. We don't cut corners. We put our name on every job and we mean it.

Every job. Every time.

3. We Show Up In Every Way On time, on our word, and for each other on and off the job. Whether you need a helping hand or just someone in your corner, this team shows up. That's the promise we make to our customers and to one another.

On time, on our word, for each other.

4. Our People Are the Business We invest in the people on this team through training, mentorship, and real opportunity to grow personally and professionally. When our team thrives, our customers feel it. Helping you succeed is central to how we operate.

When our team thrives, our customers feel it.

5. Roots Run Deep We're not just working in New Mexico. We're part of it. The homes we work in belong to our neighbors, our community, our people. We want team members who feel that weight and that pride. When you love where you are and who you're serving, it shows in everything you do.

We serve our neighbors, our community, our home.

Position Summary

Mr. Handyman of North Albuquerque is seeking an experienced Customer Experience Specialist / Inside Sales Dispatcher to serve as the central hub, supporting daily operations and delivering an exceptional customer experience. This role manages inbound communications, scheduling, and coordination between customers and service professionals.

This position is ideal for someone who is organized, loves connecting with clients and adding value to their experience, and is comfortable managing multiple priorities in a fast-paced service environment.

Responsibilities

• Answer inbound communication professionally and assist customers with service requests.
• Schedule and route service professionals to maximize daily productivity.
• Communicate appointment details and set clear customer expectations.
• Follow up with customers to confirm appointments and resolve concerns.
• Maintain accurate customer records, schedules, and notes in the CRM system.
• Coordinate with office staff and field teams to manage daily workflow.
• Support customer satisfaction and retention through proactive communication.
• Promote the Mr. Handyman "Done Right Promise"

Lead Management & Scheduling: Handle inbound and outbound customer communications, while organizing work and managing schedules for our Services Professionals

Customer Relations: Assist customers through their projects, manage expectations, and ensure complete satisfaction.

Operational Coordination: Oversee daily schedules for service professionals to optimize efficiency and service delivery.

Customer Loyalty: Use our proven Mr. Handyman Way to consistently deliver experiences that impress and create lifelong customers.

Why Join Our Team?

Room for Growth: As we expand, you’ll have opportunities to advance into other office roles and develop new skills.

Supportive Culture: Work in a small, friendly environment where you’re encouraged to own the schedule, share your ideas, and collaborate.

Meaningful Impact: Be a key player in delivering high quality services that keep our customers coming back.

Competitive salary, paid holidays, and paid time off.

Pay & Benefits

$18.00–$21.00/hour base, with realistic earning potential up to $22/hour through performance and milestone bonuses.

Emphasis on work-life balance: Regular Mon-Fri day schedule with occasional Saturday mornings each quarter

Paid holidays with 1 floating holiday and vacation

Private office: 2nd story with amazing mountain views

Stipend to personalize private office

Supportive, team-oriented work environment

The opportunity to wow customers with a best-in-class customer experience and solutions

We are an equal opportunity employer and encourage candidates from all backgrounds to apply.

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.