Customer Experience Specialist — Retail & Payments

Navy Exchange Service Command; Goose Creek (SC); On-site; USD 21,000 - 28,000; Full time

Job summary

Navy Exchange Service Command is seeking a Customer Service Clerk (MAIN) in Goose Creek, SC. The role involves assisting customers, processing transactions, and handling layaway, refunds, and special orders as part of a retail sales team.

Responsibilities include maintaining knowledge of NEX policies and Richter Merchandising System, delivering courteous service, and supporting store operations and customer satisfaction goals.

Qualifications

• 1 year of responsible experience in clerical office or retail sales.
• Strong customer service and communication skills.
• Familiarity with store policies and basic sales procedures.

Responsibilities

• Greet customers and provide specialized service as part of a sales team.
• Perform cash register transactions accurately and efficiently.
• Explain layaway policies and assist with refunds, exchanges and price adjustments.

Skills

Customer service

Cash handling

Retail sales

Tools

NEXCARD

Job description

Navy Exchange Service Command is seeking a Customer Service Clerk (MAIN) in Goose Creek, SC. The role involves assisting customers, processing transactions, and handling layaway, refunds, and special orders as part of a retail sales team.

Responsibilities include maintaining knowledge of NEX policies and Richter Merchandising System, delivering courteous service, and supporting store operations and customer satisfaction goals.