Personalized Services Specialist

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Great Lakes (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Day-one benefits

Federal healthcare, dental, vision

401(k) & Pension Plan options

PTO from Day One

Tuition reimbursement

Military family support

PSLF eligible

Tax-free shopping

Job summary

Navy Exchange Service Command (NEXCOM) is seeking candidates for a General Retail Support role at United States-Illinois- Great Lakes. The position involves handling a variety of shop duties across barber, beauty, floral, laundry, optical, video rental, layaway, and shipping services as part of the Personalized Services Department.

Primary duties include receptionist tasks, merchandise handling, and customer service across multiple shops, with opportunities to assist Western Union and mail

Qualifications

• General experience of at least 6 months in clerical office or retail sales.
• High school diploma or GED may substitute for experience as applicable.
• Experience in customer service or retail environment is preferred.

Responsibilities

• Serves as receptionist in the Barber Beauty shop; answers phones, schedules appointments and tracks tickets.
• Creates or assists in floral arrangements (corsages, bouquets, table arrangements) and advises customers on types and care.
• Receives laundry items, computes costs, and issues receipts; processes pickups with contractors.
• Receives prescription orders and logs, forwards orders to manufacturers, and handles replacement parts as needed.
• Rents videotapes, opens customer accounts, completes rental forms and handles refunds/exchanges.

Skills

Customer service

Retail sales

Cash handling

Communication

Education

High School Diploma or GED

Tools

Cash register

POS system

Western Union

Job description

Navy Exchange Service Command (NEXCOM) is seeking candidates for a General Retail Support role at United States-Illinois- Great Lakes. The position involves handling a variety of shop duties across barber, beauty, floral, laundry, optical, video rental, layaway, and shipping services as part of the Personalized Services Department.

Primary duties include receptionist tasks, merchandise handling, and customer service across multiple shops, with opportunities to assist Western Union and mail