On-Base Customer Service Specialist - Retail Clerk

Navy Exchange Service Command; Silverdale, Northern (WA, KY); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Benefits begin DAY ONE

Sick and annual leave accruals

Tax Free shopping, worldwide

Access to on-base amenities

Employee Assistance Plan (EAP)

Job summary

Navy Exchange Service Command in Silverdale, WA is seeking a Customer Service Clerk to assist customers, process Star Card applications, and handle refunds, exchanges, and price adjustments for military families. The role emphasizes accuracy, friendliness, and support for the local Naval community.

Must have military base access or be a U.S. citizen. A minimum of one year of clerical or retail experience is required, with a background check completed as part of the pre-employment process.

Qualifications

• Must pass a pre-employment criminal background check.
• 1 year of clerical office or retail sales experience.

Responsibilities

• Proactively engages with customers to determine needs.
• Assists customers with Star Card applications, account questions, balances and payments.
• Provides refunds, exchanges and price adjustments per NEX policy.
• Greets customers and processes transactions quickly and accurately.

Job description

Navy Exchange Service Command in Silverdale, WA is seeking a Customer Service Clerk to assist customers, process Star Card applications, and handle refunds, exchanges, and price adjustments for military families. The role emphasizes accuracy, friendliness, and support for the local Naval community.

Must have military base access or be a U.S. citizen. A minimum of one year of clerical or retail experience is required, with a background check completed as part of the pre-employment process.