Customer Experience Specialist - Retail & Licensing

Bass Pro Outdoor World; Hammond (IN); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Retail discounts

Dental insurance

Vision insurance

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Bass Pro Cares Fund

Job summary

Bass Pro Outdoor World in Hammond, IN seeks a Customer Relations Associate to greet customers, handle merchandise with care, and guide shoppers with information and direction. You will process returns, support sales and promotions, and help maintain a clean, well-stocked store environment.

The role emphasizes friendly, proactive service and accurate cash handling while promoting club memberships and in-store programs. Part-time schedule with a focus on delivering a legendary customer experience.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and communication skills expected.
• Ability to work with customers, coworkers and management to ensure a positive experience.

Responsibilities

• Greet and assist customers in a prompt, friendly manner.
• Handle merchandise returns and process refunds/exchanges.
• Operate the POS system and handle cash accurately.
• Assist in enforcing safety and store policies, including firearm safety measures.
• Promote in-store programs and memberships to customers.

Skills

Customer service

Communication

Team collaboration

Cash handling

Education

High school diploma or equivalent

Tools

POS system

Job description

Bass Pro Outdoor World in Hammond, IN seeks a Customer Relations Associate to greet customers, handle merchandise with care, and guide shoppers with information and direction. You will process returns, support sales and promotions, and help maintain a clean, well-stocked store environment.

The role emphasizes friendly, proactive service and accurate cash handling while promoting club memberships and in-store programs. Part-time schedule with a focus on delivering a legendary customer experience.