Customer Experience Specialist — Retail & Framing

Michaels; Plymouth (MA); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Job summary

Michaels in Plymouth, MA is seeking a team member to assist customers, locate products, and ensure a fast, friendly checkout experience. You will participate in unloading trucks, stocking, and maintaining store recoveries to meet our brand promises.

The role requires strong customer service, ability to handle cash, and willingness to engage customers in rewards programs, with potential for overtime according to state laws.

Qualifications

• Assist customers in locating products and providing solutions.
• Provide a fast, friendly checkout with accurate cash handling.
• Educate customers on rewards programs and enrollments.

Responsibilities

• Help customers shop, locate products and provide solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on rewards programs and enrollments.
• Assist with omni-channel processes (BOPIS, SFS) and truck unloading.

Skills

Customer service

Cash handling

Sales upsell

Inventory awareness

Job description

Michaels in Plymouth, MA is seeking a team member to assist customers, locate products, and ensure a fast, friendly checkout experience. You will participate in unloading trucks, stocking, and maintaining store recoveries to meet our brand promises.

The role requires strong customer service, ability to handle cash, and willingness to engage customers in rewards programs, with potential for overtime according to state laws.