Customer Experience Specialist - Remote Fridays

Dexian; Bradenton (FL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Dexian, a leading Talent + Technology solutions provider with a global presence, seeks Customer Service Representatives in Bradenton, FL to support customers via calls, email, and chat. You will provide information, resolve complaints, and address inquiries to maintain high satisfaction and loyalty.

The role offers consistent, full-time hours with a Monday–Friday schedule and a remote workday on Fridays after training.

Qualifications

• High school diploma or equivalent.
• Prior customer service experience.
• Excellent verbal and written communication skills.
• Strong interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Problem-solving skills and attention to detail.
• Proficiency with computers and customer relationship management software.

Responsibilities

• Handle inbound and outbound calls, emails, or chat inquiries from customers regarding products, services, policies, and account information.
• Provide accurate and efficient information to resolve customer concerns.
• Troubleshoot issues, identify problems, and work toward resolving customer complaints; escalate unresolved issues when necessary.
• Assist customers with placing orders, processing returns, and tracking shipments; update customer accounts and maintain accurate interaction records.
• Document all customer interactions, including questions, complaints, and resolutions, in the system.
• Generate reports on common customer service issues and communicate trends to management.
• Stay updated on company policies, procedures, and product updates to ensure compliance.
• Collect customer feedback and relay it to relevant teams to improve services and products.
• Participate in training sessions and meetings to enhance customer service skills.

Skills

Customer service

Communication skills

Multitasking

CRM software

Problem solving

Education

High school diploma

Tools

CRM software

Job description

Dexian, a leading Talent + Technology solutions provider with a global presence, seeks Customer Service Representatives in Bradenton, FL to support customers via calls, email, and chat. You will provide information, resolve complaints, and address inquiries to maintain high satisfaction and loyalty.

The role offers consistent, full-time hours with a Monday–Friday schedule and a remote workday on Fridays after training.