Customer Service Representative

Hall's Culligan Water; Jefferson City (MO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

401k with company match

Full benefits package

Career advancement opportunities

Upskilling programs

Culligan equipment at home

Job summary

Hall’s Culligan Water is seeking a full-time Customer Service Representative in Missouri. You will handle inquiries by phone, text, and email, delivering an outstanding customer experience while applying product and service knowledge.

The role requires empathy, resilience, multitasking, and a positive attitude. We offer 8a–5p, PTO, full benefits, 401(k) with company match, and opportunities for advancement. Culligan home equipment access is included.

Qualifications

• Strong communication skills, both verbal and written.
• Experience in customer service highly preferred.
• Proficiency with Microsoft Office (Outlook, Excel).
• Excellent organization and multitasking abilities.
• Ability to remain calm under pressure and deliver professional service.

Responsibilities

• Respond promptly to customer inquiries via phone, text, and email with a focus on outstanding service.
• Address concerns, troubleshoot problems, and provide accurate information.
• Collaborate with other departments to resolve issues and maintain satisfaction.

Skills

Empathy

Multitasking

Excellent communication

Problem-solving

Time management

Customer service experience

Background check

Tools

Outlook

Excel

Job description

Our opportunity: As the premium provider of drinking water and water treatment services for the greater part of a century, Hall’s Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service. As a Customer Service Representative (CSR), you’ll play a vital role in ensuring our customers receive a positive customer experience. This role involves addressing inquiries, providing solutions, and maintaining a high level of customer satisfaction. The ideal candidate for this position will genuinely enjoy interacting with our customers, will have an enhanced ability to resolve issues through strong product and service knowledge, and will effectively manage their time.

Why you’ll love working here:

• We offer a full-time, 8a to 5p Monday-Friday work schedule.
• $18.00-$20hr to start DOE
• You’ll receive paid time off (PTO) at a generous accrual rate.
• You’ll be eligible for a full benefits package, including a 401k with company match, following your introductory period.
• We’re a stable and growing company who regularly offers career advancement opportunities.
• We believe in upskilling our employees and promoting from within.
• You’ll have the opportunity to utilize Culligan equipment in your home free of charge!

Who should apply:

The personal attributes that will set you apart in our hiring process include empathy and resilience – our CSRs must demonstrate understanding and compassion towards customer concerns while also handling difficult situations constructively without becoming discouraged. We expect our CSRs to be adaptable to new processes and procedures and to maintain a positive attitude, even when challenging situations arise. It is imperative that our CSRs be comfortable multitasking in order to effectively manage multiple tasks and customer interactions simultaneously.

Your qualifications:

• Previous experience in a customer service role highly preferred.
• Excellent verbal and written communication skills.
• Microsoft Office (Outlook, Excel) proficiency
• Excellent organization and multi-tasking skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm under pressure and handle challenging situations with professionalism.
• Must be able to successfully pass criminal background check

What you’ll do:

Customer service:

• Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience.
• Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
• Handle both routine inquiries and complex issues with professionalism.

Product and service knowledge:

• Develop and maintain an understanding of our products and services to effectively assist customers and addresses their needs.
• Offer product/service recommendations and educate customers.

Issue resolution:

• Identify, troubleshoot, and resolve customer problems effectively.
• Collaborate with other departments to address customer concerns and provide solutions.

Time management:

• Efficiently manage and prioritize tasks to meet individual and team performance goals.
• Meet deadlines and response times while maintaining quality in work and customer interactions.

Documentation and reporting:

• Accurately document customer interactions and transactions in customer service software.

Safety:

• Workspace must be kept clean, organized, and free of clutter and tripping hazards.
• Must follow both proper confidentiality protocols, to keep customer information protected, and incident reporting procedures.