Part Time Customer Service Associate

Hertz; United States; On-site; USD 29,000 - 33,000; Part time

Benefits offered by this job

Theme park tickets

Gym discounts

Employee assistance program

Job summary

Hertz is seeking a Part Time Customer Service Associate to interact with customers and provide world-class service at the counter and during vehicle returns. You will greet customers, answer inquiries, and help with rental processing, ensuring a seamless experience.

Responsibilities include managing the rental and return process, reviewing charges, upselling optional products, answering phones, and contributing to a teamwork-driven environment.

Qualifications

• Passion for customer service and attention to detail.
• Self-motivated to achieve and exceed targeted goals.
• Strong computer proficiency including typing and navigating multiple systems while engaging customers.
• Proficiency in English.
• Good communication skills written and spoken; other languages welcome.
• Ability to work in a fast-paced environment with varied tasks.
• Excellent organizational and time management skills.
• Demonstrated teamwork and a 100% customer-focused attitude.

Responsibilities

• Provide world-class customer service by managing the rental and return process.
• Greet customers with a smile and maintain a professional appearance.
• Represent Hertz professionally in language and behavior.
• Ensure vehicles are clean and safe for each customer.
• Own and resolve customer service issues promptly.
• Assist in upselling optional products to meet customer needs.
• Prepare rental documents accurately and review charges with customers.
• Answer phones and assist customers in a friendly, helpful manner.
• Coordinate customers in the queue to minimize wait times.

Skills

Customer service passion

Self-motivation

Typing proficiency

English proficiency

Effective communication

Multitasking

Team player

Customer focused

Tools

CRM systems

Job description

As a Part Time Customer Service Associate , you will be interacting with our customers to provide world-class service to Hertz customers by providing helpful, courteous, and quality assistance. This includes flexing into various customer service roles, including providing attentive, courteous, and expeditious service to our customers as they return their vehicles, greeting customers and responding to customers' inquiries regarding vehicles and providing directions as needed. This also includes helping customers who come to the counter to process their rental, and providing a seamless experience to customers who are exiting the rental car center.

What You'll Get:

• Hourly Rate is $21.00 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.
• Bonus Plans: Eligible, Up to 12%
• Bonus: Eligible, Up to 12%
• Benefits: Eligibility and program information can be found here at HertzBenefits.com. To include: Employee Assistance Program for employees & family
• Perks & Discounts -Theme Park Tickets, Gym Discounts & more

Responsibilities:

• Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz's policies and procedures.
• Welcome each customer with a smile.
• Proudly represent Hertz with your professional appearance, language and behavior.
• Focus on providing a clean and safe vehicle, to every customer, every time.
• Take ownership of each customer’s service experience by immediately owning and resolving issues.
• Be proud of our brand and the role you play in our success.
• Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
• Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
• Build brand loyalty.
• Utilize company approved sales and service techniques when determining customer wants and needs.
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in a friendly, helpful and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Skills:

• Passion for customer service and attention to detail - Goes the extra mile
• Self-motivated to achieve and exceed targeted goals
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
• Proficiency in English
• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
• Work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time management skills
• Demonstrate professionalism and interpersonal skills
• Proven experience of working well within a team
• 100% customer focus, with proven experience within a customer facing environment

Additional Requirements:

• Work flexible shifts including weekends and holidays; and work overtime as required
• Work outdoors during all weather conditions
• Stand for long periods of time

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