Customer Servcie Officer

Alphabe Insight Inc; Town of Florida (NY); On-site; USD 54,000 - 59,000; Full time

Benefits offered by this job

Competitive salary

Paid training

Professional growth opportunities

Supportive work environment

Performance-based growth

Employee recognition programs

Job summary

Biz Voice Boost is seeking a customer service officer to assist customers, respond to inquiries, and support positive relationships in a collaborative environment. The role emphasizes helpful communication, service excellence, and ongoing training to develop skills and advance within a supportive team.

Ideal candidates bring a customer-focused mindset, strong listening and problem-solving abilities, and organizational skills to manage inquiries and follow-ups.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Reliable, adaptable, and detail-oriented.
• Comfortable interacting with customers and the public.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Respond to questions regarding products, services, and company offerings.
• Listen carefully to customer needs and provide appropriate information.
• Address routine customer questions and concerns.
• Assist with customer follow-ups and relationship-building activities.
• Support customer satisfaction and retention initiatives.
• Maintain organized records of customer interactions and follow-up activities.
• Communicate customer feedback and recurring questions to team members.
• Support promotional and customer engagement initiatives.
• Assist with customer acquisition and sales opportunities when appropriate.
• Help ensure customers receive timely and professional service.
• Collaborate with team members to achieve service objectives.
• Participate in ongoing training and professional development.
• Paid training
• Supportive team environment
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching

Skills

Strong communication

Customer-focused

Listening skills

Problem-solving

Organizational skills

Multitasking

Interpersonal skills

Team collaboration

Education

High school diploma

Job description

• Compensation: USD 3,750 - USD 4,350 - monthly

Company Description

At Biz Voice Boost, we believe that meaningful connections drive business success. We are a growing company dedicated to helping brands strengthen their public image through professional communication, community engagement, and innovative outreach strategies. Our team values collaboration, creativity, and continuous growth, providing every employee with the opportunity to build a rewarding career in a supportive and professional environment.

Job Description

Job Summary

We are seeking a professional and customer-focused Customer Service Officer to assist customers, respond to inquiries, and support positive customer relationships. This role is ideal for individuals who enjoy helping people, understanding customer needs, and providing professional solutions in a collaborative environment.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Respond to questions regarding products, services, and company offerings.
• Listen carefully to customer needs and provide appropriate information.
• Address routine customer questions and concerns.
• Assist with customer follow-ups and relationship-building activities.
• Support customer satisfaction and retention initiatives.
• Maintain organized records of customer interactions and follow-up activities.
• Communicate customer feedback and recurring questions to team members.
• Support promotional and customer engagement initiatives.
• Assist with customer acquisition and sales opportunities when appropriate.
• Help ensure customers receive timely and professional service.
• Collaborate with team members to achieve service objectives.
• Participate in ongoing training and professional development.
• Paid training
• Supportive team environment
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Reliable, adaptable, and detail-oriented.
• Comfortable interacting with customers and the public.
• Previous customer service, sales, retail, hospitality, or administrative experience is a plus but not required.

Additional Information

• Competitive salary of $54,000 – $59,000 per year
• Professional growth and advancement opportunities
• Opportunities to develop valuable business and communication skills
• Supportive and collaborative work environment
• Performance-focused workplace
• Opportunity to contribute directly to the growth of the organization
• Continuous learning and professional development
• Exposure to business development, client relations, and strategic growth initiatives