Customer Experience Representative

JOLLY PLUMBING; Wilder (KY); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Bi-Weekly pay

401K matching

Health benefits

Paid training

PTO 10 days

Paid holidays

Basketball facility

Training and coaching

Work-life balance

Community focus

Office support

Job summary

Jolly Enterprises in Wilder, KY is seeking a Customer Experience Representative to join our team. This role involves handling incoming calls and converting them into scheduled service appointments, contributing to a customer-centric service culture.

Ideal candidates will learn our call script, participate in on-the-job training, and maintain accurate customer records while coordinating with dispatch and management. A supportive, values-driven work environment awaits with opportunities for growth.

Qualifications

• Learn the call script and sound professional when speaking with customers.

Responsibilities

• Promote customer satisfaction by converting incoming calls into booked service appointments.
• Participate in training to grow and develop as a professional.
• Maintain and update the customer database with complete and accurate information.
• Maintain communication with dispatch and your manager.

Skills

Call script

Job description

CUSTOMER EXPERIENCE REPRESENTATIVE

Job Location: Jolly Enterprises - Wilder, KY 41076

Shift: Monday - Friday, 8am - 4:30pm

Pay Range: $17-20 per hour, based on experience

Benefits

• Competitive Bi-Weekly Pay, 401K Retirement Matching
• Health Benefits: Medical, Dental, Vision
• Paid Training (We Pay You to Learn on the Job)
• 10 Days of PTO, 6 Paid Holidays
• State of the art facility includes a full court basketball/event center available to employees and their families or friends
• NEXSTAR Company - Training and coaching
• Work Hard, Play Hard! Motivated team players who like to have fun
• Work/Life Balance
• Community Focus
• Office Support

Job Summary

Because we offer top of the line products and services, we need top of the line Customer Experience Representatives who genuinely care about the customer and look at this opportunity as not just a job but a career.

Responsibilities

You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

Qualifications

You will need to learn the call script in order to sound professional and authentic when speaking with our customers.

Key Sub Tasks

• Participate in training so that you grow and develop as a professional.
• Maintain and update our customer database with complete and accurate information.
• Maintain communication with dispatch and your manager.