Customer Experience Specialist: Own Accounts, Elevate Solutions

Power/mation Solutions Group; Saint Paul (MN); On-site; USD 42,000 - 62,000; Full time

Job summary

Power/mation is seeking a Customer Experience Specialist to manage customer accounts with autonomy, resolve moderately complex issues, and support the Outside Sales team in Saint Paul, MN or Pewaukee, WI.

You will build proactive relationships, communicate effectively, and collaborate across departments to ensure customer success and long-term value. This mid-level role emphasizes ownership, problem solving, and partnership with sales colleagues.

Qualifications

• 2-5+ years of B2B customer service or inside sales experience.
• High school diploma or equivalent.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Experience with CRM or ERP systems.
• Experience with Epicor Prophet 21 (preferred).
• Experience using AI-enabled tools such as Copilot (preferred).
• Technical knowledge related to core product lines and applications (preferred).

Responsibilities

• Ensure customers receive accurate, timely, and reliable service.
• Build standard quotes with guidance from with Sales Representatives.
• Provide proactive communication and relationship management for assigned accounts.
• Take ownership of difficult situations and ensure concerns are fully resolved.
• Apply technical experience to solve standard customer and business challenges.
• Maintain familiarity with key suppliers and common substitute products.
• Independently resolve most order, pricing, and delivery issues; elevate exceptions when needed.
• Collaborate across departments to resolve pricing, fulfillment, and application-related issues.
• Identify upsell or margin-maximization opportunities to create customer and business value.
• Communicate professionally and confidently with customers by phone and email.
• Provide informal mentorship to other Customer Experience team members.

Skills

Customer service

ERP/CRM experience

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Epicor Prophet 21

Copilot AI tools

Microsoft Office

Job description

Power/mation is seeking a Customer Experience Specialist to manage customer accounts with autonomy, resolve moderately complex issues, and support the Outside Sales team in Saint Paul, MN or Pewaukee, WI.

You will build proactive relationships, communicate effectively, and collaborate across departments to ensure customer success and long-term value. This mid-level role emphasizes ownership, problem solving, and partnership with sales colleagues.