Customer Accounts Specialist — Elevate Client Experience

Pacific Horizons Group; Los Angeles (CA); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Competitive base pay

Paid training

Paid time off

Paid holidays

Professional development

Career advancement opportunities

Ongoing mentorship and training

Collaborative team environment

Full-time employment

Job summary

Pacific Horizons Group in Los Angeles is seeking a professional and motivated Customer Account Representative to join our team. This role focuses on working directly with customers, building strong relationships, and ensuring a positive customer experience.

As a full-time team member, you will be the primary contact for assigned accounts, provide accurate information, and support process improvements. The position includes paid training, PTO, holidays, and opportunities for professional

Qualifications

• High school diploma or GED required.
• Strong verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Professional, positive, and dependable attitude.
• Strong attention to detail and organization.
• Willingness to learn and develop professionally.
• Must be authorized to work in the United States.

Responsibilities

• Serve as a primary point of contact for assigned customers and accounts.
• Provide accurate and timely information to customers.
• Identify opportunities to improve the customer experience.
• Provide professional and courteous service during every interaction.
• Follow established company procedures and service standards.
• Participate in team meetings and training sessions.
• Support additional customer and account-related projects as needed.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Attention to detail

Willingness to learn

Education

High school diploma or GED

Job description

Pacific Horizons Group in Los Angeles is seeking a professional and motivated Customer Account Representative to join our team. This role focuses on working directly with customers, building strong relationships, and ensuring a positive customer experience.

As a full-time team member, you will be the primary contact for assigned accounts, provide accurate information, and support process improvements. The position includes paid training, PTO, holidays, and opportunities for professional