Customer Experience Specialist

Power/mation Solutions Group; Saint Paul (MN); On-site; USD 42,000 - 62,000; Full time

Job summary

Power/mation is seeking a Customer Experience Specialist to manage customer accounts with autonomy, resolve moderately complex issues, and support the Outside Sales team in Saint Paul, MN or Pewaukee, WI.

You will build proactive relationships, communicate effectively, and collaborate across departments to ensure customer success and long-term value. This mid-level role emphasizes ownership, problem solving, and partnership with sales colleagues.

Qualifications

• 2-5+ years of B2B customer service or inside sales experience.
• High school diploma or equivalent.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Experience with CRM or ERP systems.
• Experience with Epicor Prophet 21 (preferred).
• Experience using AI-enabled tools such as Copilot (preferred).
• Technical knowledge related to core product lines and applications (preferred).

Responsibilities

• Ensure customers receive accurate, timely, and reliable service.
• Build standard quotes with guidance from with Sales Representatives.
• Provide proactive communication and relationship management for assigned accounts.
• Take ownership of difficult situations and ensure concerns are fully resolved.
• Apply technical experience to solve standard customer and business challenges.
• Maintain familiarity with key suppliers and common substitute products.
• Independently resolve most order, pricing, and delivery issues; elevate exceptions when needed.
• Collaborate across departments to resolve pricing, fulfillment, and application-related issues.
• Identify upsell or margin-maximization opportunities to create customer and business value.
• Communicate professionally and confidently with customers by phone and email.
• Provide informal mentorship to other Customer Experience team members.

Skills

Customer service

ERP/CRM experience

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Epicor Prophet 21

Copilot AI tools

Microsoft Office

Job description

Power/mation has an immediate opening for a full-time Customer Experience Specialist to join our team in either Saint Paul, Minnesota or Pewaukee, Wisconsin.

This is a mid-level position designed for professionals who are ready to take greater ownership of customer accounts, resolve moderately complex issues, and serve as a trusted partner to both customers and our Outside Sales team. You'll use your judgment, technical knowledge, and follow-through to ensure customers receive consistent, high-quality support while helping drive long-term business value.

About the Role

As a Customer Experience Specialist, you'll go beyond transactional service. You'll build relationships, anticipate customer needs, and confidently manage issues that don't always have a predefined answer. You'll collaborate across departments, support sales efforts, and contribute to a positive, solutions-focused customer experience. We're seeking a customer-focused professional who is confident, adaptable, and comfortable working in a fast-paced environment.

What You'll Experience

• Meaningful Ownership: You'll manage customer accounts with autonomy, owning issues from start to resolution.
• Problem Solving with Impact: Apply product, pricing, and order knowledge to resolve real-world customer challenges.
• Customer Partnership: Build trusted relationships with customers by providing proactive communication and dependable follow-through.
• Sales Collaboration: Partner closely with Outside Sales partners to support quoting, pricing, and account activity.

What You'll Do

• Ensure customers receive accurate, timely, and reliable service
• Build standard quotes with guidance from with Sales Representatives
• Provide proactive communication and relationship management for assigned accounts
• Take ownership of difficult situations and ensure concerns are fully resolved
• Apply technical experience to solve standard customer and business challenges
• Maintain familiarity with key suppliers and common substitute products
• Independently resolve most order, pricing, and delivery issues; elevate exceptions when needed
• Collaborate across departments to resolve pricing, fulfillment, and application-related issues
• Identify upsell or margin-maximization opportunities to create customer and business value
• Communicate professionally and confidently with customers by phone and email
• Provide informal mentorship to other Customer Experience team members

You'll be Successful if you Bring

• Working knowledge of core product lines and common applications
• The ability to independently resolve most customer, pricing, and delivery issues
• Experience using ERP systems for quoting, pricing, order management, and account data maintenance
• The ability to build trusted relationships with customers and Outside Sales partners
• Comfort handling ambiguity, competing priorities, and high-pressure situations
• Strong problem-solving and decision-making skills with appropriate use of escalation
• A desire to positively impact team effectiveness through mentorship and collaboration
• The ability to independently adapt to new products and technologies
• A collaborative mindset and desire to positively influence team effectiveness

Qualifications

• 2-5+ years of B2B customer service or inside sales experience
• High school diploma or equivalent
• Proficiency with Microsoft Word, Excel, and Outlook
• Experience with CRM or ERP systems
• Experience with Epicor Prophet 21 (preferred)
• Experience using AI-enabled tools such as Copilot (preferred)
• Technical knowledge related to core product lines and applications (preferred)

Why Join Us?

You'll be part of a collaborative, customer-first team where your expertise and initiative matter. We offer an environment that values ownership, continuous improvement, and strong relationships - with opportunities to grow both professionally and personally.

About Power/mation

With a rich history dating back to 1961, Power/mation is at the forefront of the automation industry. We partner with customers across Minnesota, Wisconsin, Illinois, Iowa, Nebraska, and the Dakotas with innovative solutions in motion control, logic control, robotics, pneumatics, software, sensors, vision, machine safety, power transmission, control panel components, and services. Visit our website at www.powermation.com to learn more about our history and future.