Hybrid Customer Experience Specialist

Ellsworth Adhesives; Sparks (NV); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Prescription, Dental, Vision

401(k)

Paid time off and holidays

Wellness program

Community involvement

Job summary

Ellsworth Adhesives, part of Ellsworth Corporation, seeks a Customer Service Representative in Sparks, NV for a hybrid role. You will handle orders, inquiries and escalations via chat, phone, and web, coordinating with purchasing, shipping and credit to provide timely updates.

The ideal candidate has 3+ years in customer service, strong keyboarding, familiarity with SharePoint/MS Teams, and ERP/CRM systems such as Microsoft Dynamics.

Qualifications

• 3+ years of professional customer service experience.
• High School diploma or equivalency required; Associate's degree preferred.
• Typing approx. 45+ words per minute.
• Experience with SharePoint, MS Teams and Windows OS.
• Basic to intermediate Excel skills.
• Experience with ERP/CRM platforms such as Microsoft Dynamics.
• Experience with eCommerce chat functionality.
• Team-oriented and approachable.

Responsibilities

• Processes requests via chat, phone, web, or CRM for orders, quotes, inquiries, expediates, and RMAs.
• Collaborates with purchasing, shipping and credit to provide customer updates.
• Follows contract review/audit guidelines on order entry.
• Executes sample requests and updates orders as needed.
• Handles standard escalations with first contact resolution when possible.
• Identifies potential customer experience breakdowns and resolves issues.
• Contributes to training materials and departmental initiatives.
• Acts as escalation point for new hires and handles complex inquiries.

Skills

Customer service

Typing 45 wpm

Team oriented

Education

High School diploma

Associate's degree preferred

Tools

SharePoint

MS Teams

Windows OS

Excel

ERP systems (CRM like Dynamics)

eCommerce chat platforms

Job description

Ellsworth Adhesives, part of Ellsworth Corporation, seeks a Customer Service Representative in Sparks, NV for a hybrid role. You will handle orders, inquiries and escalations via chat, phone, and web, coordinating with purchasing, shipping and credit to provide timely updates.

The ideal candidate has 3+ years in customer service, strong keyboarding, familiarity with SharePoint/MS Teams, and ERP/CRM systems such as Microsoft Dynamics.