Customer Experience Specialist — Orders & Support

ADP, Inc.; Swedesboro (NJ); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health, Dental & Vision

Life Insurance

401(k) Match

PTO & Holidays

Tuition Assistance

Employee Referral Bonus

Job summary

Thomas Scientific is seeking a Customer Experience Agent to support customers through the order process, answer product questions, process returns, and collaborate with cross-functional teams to ensure a positive experience. You will be the primary contact, handling orders, pricing, shipping, and documentation, while maintaining knowledge of products and resources.

Based in Swedesboro, NJ, this full-time clerical role emphasizes accuracy, timely communication, and proactive problem solving to

Qualifications

• Strong communication and listening skills.
• Ability to handle multiple tasks with accuracy.
• Experience assisting customers through order lifecycle.

Responsibilities

• Process orders and enter orders into ERP system.
• Provide product information, pricing, and shipping details.
• Coordinate with internal teams to resolve issues and expedite orders.
• Handle returns and issue Return Authorizations as needed.
• Maintain up-to-date product knowledge and resources.

Skills

Order processing

Customer service

Communication

Problem solving

ERP knowledge

Tools

ERP systems

Job description

Thomas Scientific is seeking a Customer Experience Agent to support customers through the order process, answer product questions, process returns, and collaborate with cross-functional teams to ensure a positive experience. You will be the primary contact, handling orders, pricing, shipping, and documentation, while maintaining knowledge of products and resources.

Based in Swedesboro, NJ, this full-time clerical role emphasizes accuracy, timely communication, and proactive problem solving to