Customer Experience Pro: Order & Support Specialist

Thomas Scientific; New Jersey; Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health, Dental & Vision

401(k) with employer match

Paid time off (PTO)

Job summary

Thomas Scientific is seeking a Customer Experience Agent (CXA) in Swedesboro, NJ to support customers through the order process, answer product questions, process returns, and collaborate with internal teams to ensure a positive experience.

The role requires handling orders, providing pricing and shipping information, resolving customer issues, and maintaining product knowledge while representing the company professionally and courteously.

Responsibilities

• Processes Orders
• Enters email and telephone orders into the ERP.
• Maintains knowledge of computer know-how and uses it to locate customer accounts, products, and inventory.
• Provides verbal pricing, availability, and shipping cost information.
• Sends invoices, credits, MSDSs, and related documentation upon request.
• Sends order acknowledgements via email.
• Owns and resolves customer issues and tracks order status.
• Expedites orders and communicates with internal teams to satisfy customers.
• Keeps knowledge of products and resources up to date.
• Collaborates across departments to respond to quotes and special requests.

Job description

Thomas Scientific is seeking a Customer Experience Agent (CXA) in Swedesboro, NJ to support customers through the order process, answer product questions, process returns, and collaborate with internal teams to ensure a positive experience.

The role requires handling orders, providing pricing and shipping information, resolving customer issues, and maintaining product knowledge while representing the company professionally and courteously.