Customer Service Representative

Murrelektronik North America; Suwanee (GA); On-site; USD 38,000 - 48,000; Full time

Job summary

Murrelektronik North America is seeking a Customer Service Representative to serve as the operational arm of the Customer Experience team. The CSR will handle inbound calls and emails, resolve cases, and process orders and quotes with accuracy and urgency.

The ideal candidate has 1–3 years of customer service experience, proficiency in SAP and MS Office, and strong communication skills. This in-office role requires a Bachelor's degree in business or a related field.

Qualifications

• 1–3 years of customer service experience.
• Ability to work with SAP or similar CRM systems.
• Proficient in Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• Strong written and verbal communication skills.
• Detail oriented with high quality work.
• Flexible and adaptable to change.
• Customer-focused with a positive demeanor.

Responsibilities

• Handle inbound inquiries via phone, cases, and email.
• Provide accurate information related to orders.
• Learn order entry processes and assist the team as needed.
• Ensure order entry accuracy and timely processing.
• Create and deliver pricing and availability quotes (P&A quotes).
• Resolve customer issues promptly and escalate as needed.
• Acquire product knowledge and support the CS Specialists.

Skills

Communication skills

Time management

Customer focus

Emotional intelligence

Interpersonal skills

Adaptability

Education

Bachelor’s degree in business or related field

Tools

SAP

Microsoft Office

Job description

The Customer Service Representative is part of the Customer Service Team and is the operational arm of the Customer Experience organization. The Customer Service Representative (CSR) is responsible for providing excellent customer service to all internal and external customers by communicating effectively with customers and all Murrelektronik team members. The Customer Service Representative (CSR) is responsible for answering incoming calls and emails from internal and external customers. They are also responsible for resolving cases and processing orders and quotes.

• Manage and respond to inbound customer service-related inquiries via phone, cases, and email.
• Provide accurate and timely information related to various orders.
• Responsible for learning the order entry process and assist the Customer Service Team as needed.
• Ensure order entry accuracy and is completed in a timely manner.
• Accurately create and deliver pricing and availability quotes (P&A quotes).
• Ensure that customer issues are being resolved in a timely manner and that all escalated matters are handled with a sense of urgency.
• Acquire fundamental product knowledge related to Murrelektronik products.
• Scale up to support the Customer Service Specialists as needed.
• Attend all assigned training sessions.
• Other duties as assigned.

Desired Knowledge, Skills, and Abilities

• Possess a minimum of 1-3 years of experience in customer service experience.
• Demonstrate the ability, discipline, and willingness to work with SAP and or similar Customer Relations Management systems.
• Proficient in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, etc.
• Possess and demonstrates strong communication skills, both written and verbally
• Detail-oriented and ability to provide high-quality work.
• Ability to be open and adaptable to change.
• Strong customer focus, empathetic, friendly, good energy, and positive demeanor in the workplace.
• Excellent time management skills and ability to multi-task when under pressure.
• Strong interpersonal & communication skills and ability to work well in a peer driven-team environment.
• Ability to operate with a high degree of emotional intelligence in the workplace and while interacting with others.
• Embody Murrelektronik’s Core Values.

Education

• Bachelor’s degree in business or other degree related field.

Travel

• Occasional travel may be required for this position.

TYPICAL WORK ENVIRONMENT

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note that this is an in-office position.

Physical demands: While performing the duties of this job, the employee is required to walk; sit; use hands to finger, handle, or feel tools or controls; reach with hands and arms; balance; stoop; talk or hear. The employee must lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually minimal.