Customer Experience Specialist — Orders & CRM

Cal-Maine Foods, Inc.; New Jersey; On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Company stock participation

Job summary

Echo Lake Foods is seeking a Customer Service Representative to act as the key liaison between customers and internal teams. The role handles inquiries, orders, and returns, resolves issues, and maintains strong communication to support customer satisfaction and company goals.

Responsibilities include handling inquiries via phone and email, updating CRM records, processing orders and returns, and collaborating across departments to ensure accuracy and efficiency.

Qualifications

• Experience with CRM systems, customer portals, or ERP systems.
• Strong proficiency in Microsoft Excel.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize workload, and manage time effectively.
• Strong problem-solving and critical thinking skills.

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Serve as the primary point of contact for customers.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer issues, complaints, and requests while maintaining a high level of customer satisfaction.
• Document customer interactions and update account information within CRM systems.
• Process orders and returns while collaborating with internal departments to ensure accuracy and efficiency.
• Escalate complex issues to supervisors or specialized departments when appropriate.
• Identify opportunities to improve the customer experience and share feedback with the team.
• Meet established performance metrics such as response time, resolution rate, and customer satisfaction goals.

Skills

CRM systems

Excel

Communication skills

Multitasking

Time management

Education

High school diploma

Bachelor’s coursework in Business/Communications

Job description

Echo Lake Foods is seeking a Customer Service Representative to act as the key liaison between customers and internal teams. The role handles inquiries, orders, and returns, resolves issues, and maintains strong communication to support customer satisfaction and company goals.

Responsibilities include handling inquiries via phone and email, updating CRM records, processing orders and returns, and collaborating across departments to ensure accuracy and efficiency.