Customer Experience Lead — End-to-End Orders & CRM

Batory Foods Inc; Rosemont (IL); On-site; USD 60,000 - 76,000; Full time

Benefits offered by this job

Health, Vision and Dental Insurance

401K program

Tuition reimbursement program

Be Positively Excellent well-being""I

Term Life Insurance Plan

Standard Disability Plan

14 paid holidays with end of year HOL

Job summary

Batory Foods is seeking a Customer Experience Account Manager to own the full order process and be the primary liaison between customers, the sales team, and internal partners at our Rosemont, IL headquarters.

You will navigate multiple systems, ensure CRM accuracy, and support sales with forecasting, samples, and customer events while maintaining a professional and proactive approach.

Qualifications

• Bachelor’s degree in Business or Supply Chain/Distribution Management preferred.
• 3+ years of equivalent experience may be substituted for the degree.
• Proficiency in Microsoft Office; strong data entry and intermediate Excel skills.

Responsibilities

• Process and manage the full customer order process from inquiries and order entry to service requests.
• Act as liaison between customers, sales, Logistics, Operations, Credit, and Inventory Planning.
• Own the customer relationship in partnership with Sales and ensure CRM accuracy and timely updates.
• Support contract balance reconciliation, forecasting, sample requests, and customer events with Sales.

Skills

Data entry

MS Office

Excel

Education

Bachelor’s degree in Business or Supply Chain/Distribution Management preferred

3+ years of equivalent experience

Job description

Batory Foods is seeking a Customer Experience Account Manager to own the full order process and be the primary liaison between customers, the sales team, and internal partners at our Rosemont, IL headquarters.

You will navigate multiple systems, ensure CRM accuracy, and support sales with forecasting, samples, and customer events while maintaining a professional and proactive approach.