Customer Experience Specialist: Order-to-Delivery Partner

Teknor Apex Company; Pawtucket (RI); On-site; USD 50,000 - 65,000; Full time

Job summary

Teknor Apex seeks a Customer Experience Specialist to own the day-to-day customer experience, coordinating across Sales, Manufacturing, Supply Chain, Credit, Technical Services, and Logistics to deliver accurate orders and resolve issues. You will build trusted partnerships with customers and drive service improvements while supporting growth.

Responsibilities include processing orders, maintaining relationships, coordinating with internal teams, and providing analyses to improve delivery

Qualifications

• 3–5 years of customer service experience.
• HS diploma or GED; some college preferred.
• Strong organizational skills.
• Ability to multitask in a fast-paced environment.
• Proficient PC skills with ERP exposure.
• Excellent communication and problem-solving abilities.
• Customer/relationship-oriented and team player.
• No supervisory responsibilities.

Responsibilities

• Process customer orders accurately and align delivery with stock and capabilities.
• Build relationships with assigned customers throughout the order-to-delivery cycle.
• Coordinate with Manufacturing, Shipping, Supply Chain, and Sales to ensure timely execution.
• Manage customer inquiries and challenges while balancing needs with company objectives.
• Collaborate with Sales Administrators to establish new accounts and maintain requirements.
• Investigate issues, identify root causes, and coordinate cross-functional resolutions.
• Escalate complex issues to protect relationships and performance.
• Monitor inventory programs and address risks to service levels.
• Develop and distribute customer reports and on-time delivery metrics.
• Recommend process improvements to enhance efficiency and accuracy.
• Maintain compliance with policies and customer service standards.

Skills

Customer service

Organization

Multitasking

Communication

Problem solving

Self-motivated

Team player

CRM knowledge

Education

HS diploma or GED

Some college coursework preferred

Tools

ERP systems (M3)

Salesforce

CRM software

Job description

Teknor Apex seeks a Customer Experience Specialist to own the day-to-day customer experience, coordinating across Sales, Manufacturing, Supply Chain, Credit, Technical Services, and Logistics to deliver accurate orders and resolve issues. You will build trusted partnerships with customers and drive service improvements while supporting growth.

Responsibilities include processing orders, maintaining relationships, coordinating with internal teams, and providing analyses to improve delivery