Customer Service Representative – Order-to-Cash (SAP / Salesforce)

Globalchannelmanagement; Madison Heights (MI); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Globalchannelmanagement is seeking a Customer Service Representative to act as the main point of contact for designated customers, managing their orders from start to finish and ensuring a smooth, stress-free experience.

You will handle the full order-to-cash lifecycle, coordinate with Supply Chain, and document interactions in Salesforce Service Cloud while using SAP for orders. The role involves occasional site visits and daily, weekly, and monthly KPI planning.

Qualifications

• High school diploma or GED.
• 2-5 years in customer service, supply chain or sales in a customer-facing role.
• Order-to-cash process knowledge.
• Experience with SAP or another ERP, and Salesforce Service Cloud or another CRM.
• Basic understanding of supply chain.
• Professional, positive demeanor under pressure.

Responsabilités

• Serve as the main contact for assigned customers, by phone, email and occasional site visits
• Manage the full order-to-cash process: order entry, tracking, delivery issues, invoicing questions and returns
• Handle complex customer cases and work with Supply Chain to fix delivery and supply problems quickly
• Log every customer interaction in Salesforce Service Cloud and schedule follow-ups
• Use SAP for orders and customer account work
• Work with internal teams to balance customer needs against what Supply Chain can deliver
• Gather customer feedback and spot chances to improve service, retain customers and win new business
• Track your own KPIs and plan your work daily, weekly and monthly

Connaissances

Order-to-cash

Professional demeanor under pressure

Formation

High school diploma or GED

Outils

SAP

Salesforce Service Cloud

Description du poste

Customer Service Representative for a global manufacturer of consumer and industrial products. You'll be the single point of contact for a set of business customers, managing their orders from start to finish and making sure they have a smooth, stress-free experience.

What you'll do:

• Serve as the main contact for assigned customers, by phone, email and occasional site visits
• Manage the full order-to-cash process: order entry, tracking, delivery issues, invoicing questions and returns
• Handle complex customer cases and work with Supply Chain to fix delivery and supply problems quickly
• Log every customer interaction in Salesforce Service Cloud and schedule follow-ups
• Use SAP for orders and customer account work
• Work with internal teams to balance customer needs against what Supply Chain can deliver
• Gather customer feedback and spot chances to improve service, retain customers and win new business
• Track your own KPIs and plan your work daily, weekly and monthly

Required:

• High school diploma or GED
• 2-5 years in customer service, supply chain or sales, in a customer-facing role
• Order-to-cash process knowledge
• Experience with SAP or another ERP, and Salesforce Service Cloud or another CRM
• Basic understanding of supply chain
• Professional, positive demeanor under pressure

A plus:

B2B customer service in manufacturing, chemicals, adhesives or consumer products.