Customer Service Representative – Order-to-Cash

Globalchannelmanagement; Madison Heights (MI); On-site; USD 38,000 - 48,000; Full time

Job summary

Globalchannelmanagement is seeking a Customer Service Representative to be the single point of contact for assigned customers, handling orders from entry to cash and ensuring a smooth, stress-free experience.

You will manage full order-to-cash processes, resolve delivery issues with Supply Chain, and log every interaction in Salesforce Service Cloud while using SAP for orders and account work. A strong, professional demeanor under pressure is essential.

Qualifications

• 2-5 years in customer service, supply chain or sales
• Order-to-cash process knowledge
• Experience with SAP or another ERP, and Salesforce Service Cloud or another CRM
• Basic understanding of supply chain
• Professional, positive demeanor under pressure
• B2B customer service in manufacturing, chemicals, adhesives or consumer products (A plus)

Responsibilities

• Serve as the main contact for assigned customers, by phone, email and occasional site visits
• Manage the full order-to-cash process: order entry, tracking, delivery issues, invoicing questions and returns
• Handle complex customer cases and work with Supply Chain to fix delivery and supply problems quickly
• Log every customer interaction in Salesforce Service Cloud and schedule follow-ups
• Use SAP for orders and customer account work
• Work with internal teams to balance customer needs against what Supply Chain can deliver
• Gather customer feedback and spot chances to improve service, retain customers and win new business
• Track your own KPIs and plan your work daily, weekly and monthly

Skills

Customer service

Communication

Problem solving

Time management

Attention to detail

Education

High school diploma or GED

Tools

SAP

Salesforce Service Cloud

Job description

Customer Service Representative for a global manufacturer of consumer and industrial products. You'll be the single point of contact for a set of business customers, managing their orders from start to finish and making sure they have a smooth, stress-free experience.

What you'll do:

• Serve as the main contact for assigned customers, by phone, email and occasional site visits
• Manage the full order-to-cash process: order entry, tracking, delivery issues, invoicing questions and returns
• Handle complex customer cases and work with Supply Chain to fix delivery and supply problems quickly
• Log every customer interaction in Salesforce Service Cloud and schedule follow-ups
• Use SAP for orders and customer account work
• Work with internal teams to balance customer needs against what Supply Chain can deliver
• Gather customer feedback and spot chances to improve service, retain customers and win new business
• Track your own KPIs and plan your work daily, weekly and monthly

Required:

• High school diploma or GED
• 2-5 years in customer service, supply chain or sales, in a customer-facing role
• Order-to-cash process knowledge
• Experience with SAP or another ERP, and Salesforce Service Cloud or another CRM
• Basic understanding of supply chain
• Professional, positive demeanor under pressure

A plus:

B2B customer service in manufacturing, chemicals, adhesives or consumer products.