Customer Experience Specialist: Order Management & Support

Heico; Prattville (AL); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical with HSA

Vision plan

Family plans

Maternity/Paternity leave

Disability insurance

401K match

Life Insurance

Voluntary benefits

Job summary

Kinedyne LLC is seeking a Customer Service Representative to deliver accurate and timely service to customers, manage orders, and support continual improvement across Kinedyne entities. The role emphasizes coordination with engineering, production, logistics, and sales to ensure timely fulfillment.

Ideal candidates have at least 1 year in customer service and order management, strong data entry and communication skills, and proficiency with Microsoft Office.

Qualifications

• Minimum of one (1) year of experience in customer service or a customer solutions environment.
• Minimum of one (1) year of experience in order management.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams) and basic computer skills.
• Bilingual in French or Spanish is a plus.

Responsibilities

• Receive and process customer orders.
• Verify order accuracy including pricing, shipping details, delivery dates, and special instructions.
• Maintain accurate customer and account records for traceability and quality standards.
• Respond to customer inquiries using product knowledge and problem-solving skills.
• Coordinate product returns and credit processing per company policies.
• Communicate order status and critical updates to internal and external customers.
• Provide quotes and availability for custom orders.
• Collaborate with engineering, production, logistics, and sales to ensure satisfaction.
• Support continuous improvement by identifying service gaps and recommending process enhancements.
• All other duties as assigned

Skills

Customer service

Order management

Bilingual (French/Spanish)

Office suite

Education

High School Diploma or better

Tools

ERP system

Job description

Kinedyne LLC is seeking a Customer Service Representative to deliver accurate and timely service to customers, manage orders, and support continual improvement across Kinedyne entities. The role emphasizes coordination with engineering, production, logistics, and sales to ensure timely fulfillment.

Ideal candidates have at least 1 year in customer service and order management, strong data entry and communication skills, and proficiency with Microsoft Office.