Order & Customer Experience Specialist

Talentify; Prattville (AL); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

BCBS Medical with company funded HSA (

BCBS Dental plans

VSP Vision plan

PTO & Tuition reimbursement

Company Paid Life Insurance

Voluntary plans available - Aflac, pet

Job summary

Kinedyne LLC is seeking a Customer Service Representative in Prattville, Alabama, to deliver accurate, timely service and manage customer orders with a focus on quality and continuous improvement.

You will coordinate with engineering, production, logistics and sales, respond to inquiries, provide quotes, handle returns, and ensure customer satisfaction while following company policies and industry standards.

Qualifications

• High School Diploma required.
• At least 1 year of customer service experience.
• Experience in a manufacturing environment preferred.
• Bilingual in French or Spanish is a plus.

Responsibilities

• Receive and process customer orders.
• Verify order accuracy, including pricing, shipping details, delivery dates, and special instructions.
• Maintain accurate customer and account records to ensure traceability and compliance with quality standards.
• Respond to customer inquiries using product knowledge and problem-solving skills to deliver effective solutions.
• Coordinate product returns, including carrier communication, create freight claims, and credit processing, in line with company policies.
• Communicate order status and critical updates to internal and external customers in a timely manner.
• Provide quotes and availability for custom order requests.
• Collaborate with internal teams (e.g., engineering, production, logistics, sales) to ensure customer satisfaction and timely fulfillment.
• Support continuous improvement initiatives by identifying service gaps and recommending process enhancements.
• All other duties as assigned

Skills

Microsoft Office

Data entry

Attention to detail

Communication

Education

High School Diploma

GED Diploma

Tools

ERP system

Job description

Kinedyne LLC is seeking a Customer Service Representative in Prattville, Alabama, to deliver accurate, timely service and manage customer orders with a focus on quality and continuous improvement.

You will coordinate with engineering, production, logistics and sales, respond to inquiries, provide quotes, handle returns, and ensure customer satisfaction while following company policies and industry standards.