Customer Experience Specialist — Onsite in Tucson

Graybar Electric Company; Tucson (AZ); On-site; USD 24,412 - 34,769; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Life Insurance

401(k) with company match

Paid Vacation & Sick Days

Paid Holidays

Employee Stock Ownership Plan

Job summary

Graybar Electric Company is seeking a Customer Service Representative in Tucson, AZ. You will be the primary contact for customers, entering orders, handling requests, and delivering timely, courteous support.

The role includes taking inquiries by phone and email, supporting product selection, and expediting orders when needed. We value strong communication, a service mindset, and the ability to manage multiple customer situations while maintaining quality.

Qualifications

• 2+ years experience in customer service preferred.
• Excellent communication and tact in diverse situations.
• Ability to handle multiple customer requests and follow up.

Responsibilities

• Handle inbound and outbound calls and written inquiries promptly.
• Enter orders, check pricing, and coordinate expediting or billing as needed.
• Assist customers with product selection and application.

Skills

Strong communication

Customer service mindset

Enthusiastic under pressure

Education

High School diploma

Associate or Bachelor’s preferred

Job description

Graybar Electric Company is seeking a Customer Service Representative in Tucson, AZ. You will be the primary contact for customers, entering orders, handling requests, and delivering timely, courteous support.

The role includes taking inquiries by phone and email, supporting product selection, and expediting orders when needed. We value strong communication, a service mindset, and the ability to manage multiple customer situations while maintaining quality.