Customer Service & Sales Support Specialist

Graybar; Phoenix (AZ); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Life Insurance

Flexible Spending Accounts

Disability Benefits

Profit Sharing Plans

401(k) Savings Plan

Paid Vacation

Paid Holidays

Paid Wellness Day

Community Time Off

Predictable Work Schedules

Employee Recognition Program

Educational Reimbursement

Career Development Programs

Job summary

Graybar is seeking a Customer Service Representative in Phoenix to be a key liaison for customers, process orders, and provide timely, courteous support. The role emphasizes top-quality customer experiences and active involvement in selling Graybar goods on inbound calls.

Candidates should bring strong communication skills, a genuine passion for service, and the ability to handle varied customer situations with tact.

Qualifications

• Strong communication skills.
• A passion for customer service.
• Ability to handle a variety of customer situations with enthusiasm and tact.
• 4+ years experience preferred.

Responsibilities

• Ensure every customer experience is top notch in quality.
• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues.
• Take an active role in selling Graybar goods and services on inbound calls.
• Provide support on product selection and application.
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims.

Skills

Strong communication skills

Customer service passion

Handling diverse customer situations

4+ years experience preferred

Education

High School education

2 year or 4 year degree preferred

Job description

Graybar is seeking a Customer Service Representative in Phoenix to be a key liaison for customers, process orders, and provide timely, courteous support. The role emphasizes top-quality customer experiences and active involvement in selling Graybar goods on inbound calls.

Candidates should bring strong communication skills, a genuine passion for service, and the ability to handle varied customer situations with tact.