Customer Experience Specialist - One-Call Resolution

Service Experts LLC; Fairfax (VA); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

World Class Training through Experts U

Career Development opportunities

Competitive pay with incentives

Paid time off & holidays

Medical, dental, vision insurance

401(k) retirement plan

Life and disability insurance

Supplemental benefits

Job summary

Service Experts LLC in Virginia seeks a Customer Service Specialist to handle service requests, appointment booking, questions, and billing inquiries with courtesy and professionalism to resolve issues with one-call resolution.

Role supports day-to-day Center operations: answering calls, routing, updating records, and assisting dispatch. Requires a high school diploma and 0–2 years in customer-facing work; strong communication and organization are essential. Benefits offered.

Qualifications

• High school diploma or equivalent with 1 year experience in customer service or a customer-facing role.
• Experience with computers and administrative systems in an office environment.
• Ability to multitask in a fast-paced, changing environment.
• Strong customer-service, communication, and interpersonal skills.

Responsibilities

• Answers incoming phone calls from customers and assists or routes calls as needed.
• Maintains good customer relations and ensures calls meet company standards.
• Resolves customer questions, complaints, and billing inquiries by phone, email, or chat.
• Maintains customer records and accurately dispositions calls in call monitoring software.
• Adheres to compliance when taking payments over the phone and supports scheduling.
• Assists dispatching and updates capacity planner; communicates service status to customers.
• Works with Sales/Service Coordinator to improve scheduling accuracy and response speed.
• Demonstrates reliable attendance and performs other duties as assigned.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High School Diploma / GED

Job description

Service Experts LLC in Virginia seeks a Customer Service Specialist to handle service requests, appointment booking, questions, and billing inquiries with courtesy and professionalism to resolve issues with one-call resolution.

Role supports day-to-day Center operations: answering calls, routing, updating records, and assisting dispatch. Requires a high school diploma and 0–2 years in customer-facing work; strong communication and organization are essential. Benefits offered.