Customer Care Specialist — One-Call Resolution

Service Experts; Roanoke (VA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Paid time off & holidays

Medical, dental & vision insurance

401(k) with company match

Life and disability insurance

Training opportunities

Job summary

Service Experts is seeking a Customer Service Specialist in Roanoke, VA. The role involves answering calls, handling billing inquiries, scheduling appointments, and providing courteous, professional service to resolve issues with one-call resolution.

The position emphasizes teamwork and effective communication in a fast-paced environment. Minimum 0–2 years of experience, high school diploma or GED, and familiarity with office software are preferred.

Qualifications

• High school diploma or GED with 1 year of customer service or related experience.
• Experience or training in using computers and related admin systems.

Responsibilities

• Answer incoming calls from customers and route as needed.
• Maintain good customer relations and ensure calls meet standards.
• Resolve customer concerns by phone, email, chat, and questions about billing, ETA, scheduling, or products.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Independent work

Problem solving

Education

High school diploma or GED

Tools

CRM software

Microsoft Office

Job description

Service Experts is seeking a Customer Service Specialist in Roanoke, VA. The role involves answering calls, handling billing inquiries, scheduling appointments, and providing courteous, professional service to resolve issues with one-call resolution.

The position emphasizes teamwork and effective communication in a fast-paced environment. Minimum 0–2 years of experience, high school diploma or GED, and familiarity with office software are preferred.