Customer Service Specialist – One-Call Resolution

Critter Control; Dallas (TX); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

401(k) plan with company match

Paid vacation and holidays

Sick leave

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Job summary

Critter Control is seeking a Customer Service Representative to provide excellent service to existing customers and resolve needs in a single call. You will handle calls, document issues in Servsuite, and support regional teams while maintaining high customer satisfaction.

The role emphasizes clear communication, data accuracy, and the ability to adapt to schedule changes during peak seasons; comprehensive benefits and training are provided.

Qualifications

• Two years experience in a call center or customer service environment.
• Knowledge of customer service principles and practices.
• Good data entry and verbal skills; 45 wpm or more.
• Proficient in relevant computer applications.

Responsibilities

• Answer incoming calls from existing customers and track open issues; inform status and follow-up.
• Identify escalating priority issues and report to the proper chain of command.
• Conduct follow-up calls to ensure issue resolution and customer satisfaction.
• Enter data into CRM (Servsuite) to document issues.
• Maintain productivity and performance as directed by the Region.
• Provide excellent customer service in a professional manner.

Skills

Two years experience

Call center

Data entry 45 wpm

Verbal communication

Written communication

De-escalation

Overtime flexibility

Scheduling flexibility

Customer service principles

Education

High School Diploma

Tools

CRM (Servsuite)

MS Office

Job description

Critter Control is seeking a Customer Service Representative to provide excellent service to existing customers and resolve needs in a single call. You will handle calls, document issues in Servsuite, and support regional teams while maintaining high customer satisfaction.

The role emphasizes clear communication, data accuracy, and the ability to adapt to schedule changes during peak seasons; comprehensive benefits and training are provided.