Customer Care Specialist — One-Call Resolution

Critter Control Operations, Inc. in; Dallas (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive pay $18–$18.50 per hour

Comprehensive benefits package

401(k) with company match

Paid vacation/holidays/sick leave

Employee discounts

Tuition reimbursement

Job summary

Critter Control Operations, Inc. is seeking a Customer Service Representative (Administrative) to deliver outstanding service to existing customers and resolve inquiries in a single call.

The role requires strong communication, data entry skills, and the ability to work in a fast-paced call center environment. You will maintain records in Servsuite CRM and collaborate with regional teams while upholding company standards.

Qualifications

• Two years experience in a call center or customer service environment.
• Knowledge of customer service principles and practices.
• Good data entry and verbal skills; type 45 wpm or more.
• Proficient in relevant computer applications.

Responsibilities

• Answer incoming calls from existing customers and track open issues; inform them of plan/resolution status and follow up.
• Identify escalating priority issues and report to the proper chain of command.
• Conduct outbound calls for customers who recently completed jobs and AR follow-up for satisfaction.
• Enter data into CRM (Servsuite) to document issues.
• Maintain productivity goals and performance measures set by the Region.

Skills

Call center experience

Customer service

Data entry

Verbal communication

Time management

Education

High School Diploma

Tools

Servsuite CRM

Job description

Critter Control Operations, Inc. is seeking a Customer Service Representative (Administrative) to deliver outstanding service to existing customers and resolve inquiries in a single call.

The role requires strong communication, data entry skills, and the ability to work in a fast-paced call center environment. You will maintain records in Servsuite CRM and collaborate with regional teams while upholding company standards.