Customer Experience Specialist - On-Site Bartlesville

Sedgwick Claims Management Services Ltd; Bartlesville (OK); Hybrid; USD 28,000 - 46,000; Full time

Job summary

Sedgwick is seeking a Service Center Representative for on-site work in Bartlesville, OK. You will be the first point of contact for policyholders during important moments, providing clear, compassionate support through claims applications and servicing processes.

This role requires a high school diploma, at least one year of customer service experience (insurance or call center preferred), and strong communication.

Qualifications

• High school diploma or GED required.
• At least one year of customer service experience.
• Knowledge of insurance terminology.
• Strong communication and organizational skills.
• Proficiency with Microsoft Office and navigating multiple systems

Responsibilities

• Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Educates and informs the customer via multiple channels about documentation required to process a claim, time frames, payment information, and claim status.
• Educates claimants/callers on client requirements and benefit plans, documenting call details clearly.
• Enters verbal and written application information into the claims management system accurately.
• Assigns new claims to the appropriate claims handler.
• Directs customer calls to the correct contact across locations or escalates as needed.
• Attendance during scheduled work hours is required.

Skills

Customer service

Insurance terminology

Communication

Multitasking

Microsoft Office

Education

High school diploma or GED

Job description

Sedgwick is seeking a Service Center Representative for on-site work in Bartlesville, OK. You will be the first point of contact for policyholders during important moments, providing clear, compassionate support through claims applications and servicing processes.

This role requires a high school diploma, at least one year of customer service experience (insurance or call center preferred), and strong communication.