Service Center Representative - Bartlesville, OK ON-SITE

Sedgwick Claims Management Services Ltd; Bartlesville (OK); Hybrid; USD 28,000 - 46,000; Full time

Job summary

Sedgwick is seeking a Service Center Representative for on-site work in Bartlesville, OK. You will be the first point of contact for policyholders during important moments, providing clear, compassionate support through claims applications and servicing processes.

This role requires a high school diploma, at least one year of customer service experience (insurance or call center preferred), and strong communication.

Qualifications

• High school diploma or GED required.
• At least one year of customer service experience.
• Knowledge of insurance terminology.
• Strong communication and organizational skills.
• Proficiency with Microsoft Office and navigating multiple systems

Responsibilities

• Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Educates and informs the customer via multiple channels about documentation required to process a claim, time frames, payment information, and claim status.
• Educates claimants/callers on client requirements and benefit plans, documenting call details clearly.
• Enters verbal and written application information into the claims management system accurately.
• Assigns new claims to the appropriate claims handler.
• Directs customer calls to the correct contact across locations or escalates as needed.
• Attendance during scheduled work hours is required.

Skills

Customer service

Insurance terminology

Communication

Multitasking

Microsoft Office

Education

High school diploma or GED

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance

Service Center Representative - Bartlesville, OK ON-SITE

Location: Bartlesville, OK – 117 W 5th St., 3rd Floor (corner of 5th and Keeler)

Why you’ll love being part of our team:

• Join a respected, rapidly growing insurance organization
• Make a real difference by guiding people through life’s most important moments
• Build your expertise in insurance operations and customer service
• Thrive in a supportive, team-focused environment with clear paths for growth and advancement

PRIMARY PURPOSE:

Step into a vital role at the heart of the insurance claims process. As a Customer Experience Specialist, you’ll be the first point of contact for policyholders during some of their most important moments. Your mission is to provide clear, compassionate, and knowledgeable support—ensuring every caller feels heard, informed, and confident in the process.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES:

• Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.
• Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
• Enters verbal and written application information that meets both the internal and external customer’s requirements accurately into the claims management system.
• Assigns new claims to the appropriate claims handler.
• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
• Attendance during scheduled work hours is required.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES:

• Performs other duties as assigned.
• Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing

High school diploma or GED required. College courses preferred.

Experience

At least one year of customer service experience (insurance or call center experience preferred).

Skills & Knowledge

• Knowledge of medical terminology
• Understanding of claims management
• Strong communication skills with the ability to explain complex information clearly
• Proficiency with Microsoft Office and the ability to navigate multiple systems simultaneously
• Strong organizational skills
• Familiarity with insurance terminology and claims processes
• Strong organizational skills and the ability to multitask in a fast-paced environment
• Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
• A collaborative mindset with the ability to work independently when needed
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

Physical: Computer keyboarding, travel as required.

Auditory/Visual: Hearing, vision and talking.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience.

You may be just the right candidate for this or other roles.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com