Service Center Excellence Lead - Coaching, QA & Growth

Sedgwick Claims Management Services Ltd; Bartlesville (OK); Hybrid; USD 50,000 - 75,000; Full time

Job summary

Sedgwick Claims Management Services Ltd in Bartlesville, OK is seeking a Service Center Team Lead to drive world-class service delivery, QA, and workforce management.

You will assess team competencies, supervise daily performance, and partner with leadership to implement development plans while ensuring client satisfaction.

The role requires a bachelor's degree and several years in call center or customer service, with strong coaching and communication skills.

Qualifications

• Bachelor's degree from an accredited college or university preferred.
• Four years of call center or customer service experience required.
• Supervisory experience preferred.

Responsibilities

• Manage a Service Center unit, providing leadership and direction.
• Monitor workloads and staff performance; resolve issues.
• Develop staff development plans and maintain quality metrics.
• Communicate with upper management on unit issues.

Skills

Customer service

Team coaching

Training facilitation

Communication skills

Microsoft Office

Problem solving

Interpersonal skills

Negotiation

Teamwork

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Sedgwick Claims Management Services Ltd in Bartlesville, OK is seeking a Service Center Team Lead to drive world-class service delivery, QA, and workforce management.

You will assess team competencies, supervise daily performance, and partner with leadership to implement development plans while ensuring client satisfaction.

The role requires a bachelor's degree and several years in call center or customer service, with strong coaching and communication skills.