Customer Experience Specialist – Multichannel Support

Kids for the Future; Boca Raton (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wage with growth

Stable, full-time schedule

Training and development opportunities

Positive, inclusive team environment

Job summary

StyleCraft and Gamma+ in Boca Raton, FL, seeks a dynamic Customer Service Representative to be the first point of contact for clients. You will handle inquiries across e-commerce, social media, and warranty processes with professionalism and enthusiasm.

The role emphasizes strong communication, technical proficiency, and teamwork to resolve issues, document interactions, and contribute to a positive office environment.

Qualifications

• High school diploma or GED required, or equivalent combination of education and experience.
• Experience in customer service or related field is a plus.
• Ability to handle inquiries across multiple channels (phone, email, chat).

Responsibilities

• Provide customer service for e-commerce platforms and social media.
• Respond to inquiries and assist warranty processes.
• Troubleshoot customer issues and provide product information and guidance.
• Document customer interactions accurately and maintain organization.

Skills

Customer service

Multichannel support

Strong communication

Technical proficiency

Team collaboration

Education

High school diploma or GED

Tools

MAP software

Email management

Job description

StyleCraft and Gamma+ in Boca Raton, FL, seeks a dynamic Customer Service Representative to be the first point of contact for clients. You will handle inquiries across e-commerce, social media, and warranty processes with professionalism and enthusiasm.

The role emphasizes strong communication, technical proficiency, and teamwork to resolve issues, document interactions, and contribute to a positive office environment.