In-Office Customer Experience Specialist (Multi-Channel)

Baltic Born; Lehi (UT); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Exclusive employee discount

Lunch breaks and snacks provided

Job summary

Baltic Born, a fashion brand focused on attainable luxury for women across life stages, seeks a reliable customer service teammate to support customers via email, live chat, and outbound calls using Gorgias.

This full-time in-office role emphasizes timely, resolution-oriented service, deep product knowledge, and collaboration with the team to boost satisfaction and protect our reputation.

Qualifications

• Strong verbal and written communication skills.
• Proficiency with Google Workspace tools, including Docs, Sheets, Slides, and Keep.
• Familiarity with Gorgias and Shopify is a plus.
• Excellent problem-solving and critical-thinking abilities.
• Dependable, with consistent attendance.
• Strong time management and organizational skills.
• Ability to work independently as well as collaboratively within a team.

Responsibilities

• Provide prompt, professional assistance to customers via email, live chat, and outbound calls using the Gorgias platform
• Develop a thorough understanding of Baltic Born policies, including returns, shipping, and frequently asked questions
• Maintain familiarity with bestselling Baltic Born products to offer accurate guidance and recommendations
• Deliver resolution-focused responses within established service-level timeframes of 24-48 business hours
• Manage and track a personal list of assigned tasks and projects
• Identify and report recurring customer inquiries or issues to the team lead to support continuous improvement
• Collaborate with the customer service team to achieve reputation management goals and improve overall customer satisfaction
• Troubleshoot common customer concerns and contribute ideas to enhance the customer experience

Skills

Communication skills

Gorgias

Shopify

Google Workspace

Problem-solving

Time management

Team collaboration

Tools

Gorgias

Shopify

Job description

Baltic Born, a fashion brand focused on attainable luxury for women across life stages, seeks a reliable customer service teammate to support customers via email, live chat, and outbound calls using Gorgias.

This full-time in-office role emphasizes timely, resolution-oriented service, deep product knowledge, and collaboration with the team to boost satisfaction and protect our reputation.