Customer Service Representative

McWilliams & Son; Lufkin (TX); Sur place; USD 32 000 - 36 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

Paid time off and paid holidays

401(k) with company match

Paid training and room to grow within/

Résumé du poste

McWilliams is seeking a Customer Service Representative in Lufkin, TX, a full-time in-office role with a Monday–Friday, 8:00 AM – 5:00 PM schedule. Starting pay is $16.00 per hour, with consideration based on experience.

You will be the first voice customers hear, handle calls, schedule appointments, and keep field teams running smoothly. You'll benefit from a stable, in-office environment with no nights or weekends, and opportunities for growth.

Qualifications

• High school diploma or equivalent.
• Prior customer service or front-office experience preferred.
• Clear verbal and written communication; professional phone manner.
• Comfortable with computers and scheduling software; data entry.

Responsabilités

• Answer incoming customer calls promptly and professionally.
• Schedule and confirm service appointments with dispatch and field techs.
• Enter and maintain customer records, service history, and job notes.
• Follow up on completed work, estimates, and renewals.
• Answer questions about services, scheduling, and billing.
• Communicate schedule changes to customers and technicians in real time.
• Support office with administrative tasks as needed.

Connaissances

Customer service

Phone communication

Data entry

Bilingual English/Spanish

Organizational skills

Formation

High school diploma or equivalent

Outils

Scheduling software

Description du poste

Description

Customer Service Representative
McWilliams — Lufkin, TX
Full-Time | Monday–Friday, 8:00 AM – 5:00 PM

Compensation: Starting at $16.00 per hour, with additional consideration based on experience

Overview

McWilliams is looking for a Customer Service Representative to be the first voice our customers hear. You'll handle incoming calls, schedule service appointments, and keep our field teams running smoothly and efficiently. This is an in-office role with a set weekday schedule — no nights, no weekends, no on-call rotation.

If you're organized, calm under pressure, and genuinely like helping people solve problems, you'll do well here.

Responsibilities

• Answer incoming customer calls promptly and professionally
• Schedule and confirm service appointments, coordinating with dispatch and field technicians
• Enter and maintain accurate customer records, service history, and job notes in the company system
• Follow up with customers on completed work, pending estimates, and membership renewals
• Respond to customer questions about services, scheduling, and billing
• Communicate schedule changes and delays to customers and technicians in real time
• Support the office team with administrative tasks as needed

Requirements

Qualifications

• High school diploma or equivalent
• Prior customer service, call center, dispatch, or front-office experience preferred
• Strong phone presence with clear, professional verbal and written communication
• Comfortable with computers, scheduling software, and data entry
• Able to stay organized and accurate while managing a high call volume
• Dependable attendance and punctuality
• Bilingual (English/Spanish) is a plus

Why Join Us

• Consistent Monday–Friday schedule with no nights or weekends
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) with company match
• Paid training and room to grow within the organization
• A stable, established company with a team that supports each other

McWilliams is an Equal Opportunity Employer.