Customer Experience Coordinator | Flexible Schedule

Fivestartoday; Florida; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Year-round work

Weekly pay

Paid time off and holidays

Medical, dental and vision benefits

Health savings account

Flexible spending account

Growth opportunities

Employee discounts

Company paid life insurance (short‑ten

Life insurance

Job summary

Southern Home Services, a residential HVAC, Plumbing and Electrical company, is seeking a dynamic Call Center Representative to join our team. You will be the first point of contact, delivering exceptional service and helping customers with inquiries, scheduling, and problem solving.

You will work a full-time schedule (1:30pm–10:00pm) with weekend shifts and flexible daytime options. The role emphasizes customer care, knowledge-building, and teamwork while supporting growth opportunities within

Qualifications

• At least 1 year of administrative or customer service experience in an office.
• Proven ability to cultivate strong rapport with customers and colleagues alike.
• Strong organizational and time management skills, with the ability to prioritize tasks and see them through to completion.
• Ability to work independently while maintaining integrity in a structured yet relaxed atmosphere.
• A genuine passion for helping others with patience and empathy.
• Excellent written and verbal communication skills to convey information clearly and effectively.

Responsibilities

• Respond to incoming customer inquiries with professionalism and a friendly demeanor, ensuring a welcoming experience.
• Serve as a liaison between customers, technicians, sales, and management to address service needs promptly.
• Efficiently schedule service and routine maintenance appointments, ensuring optimal use of resources.
• Maintain and update customer records for future reference.
• Provide detailed information about products and services to help customers make informed decisions.
• Troubleshoot and resolve customer issues with empathy and urgency.
• Develop and maintain a knowledge base of evolving products and services.
• Participate in in-house training on products, services, and office software.
• Additional duties as assigned.

Skills

Customer service

Rapport building

Organization

Time management

Patience

Written/verbal communication

Job description

Southern Home Services, a residential HVAC, Plumbing and Electrical company, is seeking a dynamic Call Center Representative to join our team. You will be the first point of contact, delivering exceptional service and helping customers with inquiries, scheduling, and problem solving.

You will work a full-time schedule (1:30pm–10:00pm) with weekend shifts and flexible daytime options. The role emphasizes customer care, knowledge-building, and teamwork while supporting growth opportunities within