Customer Experience Specialist — Mobility Solutions

National Seating & Mobility; Charlotte (NC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Company paid holidays

Health, Dental, Vision, & Life보험

401k Company Match

Tuition reimbursement and Educationss

Job summary

National Seating & Mobility (NSM) in Charlotte, NC, is hiring for a full-time office support role. You will handle phone inquiries, coordinate orders with branches, clients, clinicians and caregivers, and help verify client information and funding eligibility.

The position emphasizes strong communication, data entry, and organizational skills to maintain smooth operations, accurate records, and timely service for clients relying on mobility solutions.

Qualifications

• High School Diploma or GED.
• Communication Proficiency
• Computer Proficiency
• Organizational Skills
• Customer/Client Focus

Responsibilities

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
• Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.

Skills

Communication

Computer skills

Organizational skills

Customer focus

Phone etiquette

Education

High School Diploma or GED

Job description

National Seating & Mobility (NSM) in Charlotte, NC, is hiring for a full-time office support role. You will handle phone inquiries, coordinate orders with branches, clients, clinicians and caregivers, and help verify client information and funding eligibility.

The position emphasizes strong communication, data entry, and organizational skills to maintain smooth operations, accurate records, and timely service for clients relying on mobility solutions.